Supervisor, Fulfillment-Nights

About the role

The Fulfillment Supervisor provides leadership and oversight for daily fulfillment operations, ensuring products are received, processed, and shipped accurately and on time. This hands-on leadership role is responsible for developing team members, driving operational efficiency, maintaining quality standards, and supporting a safe and productive work environment. Partnering closely with department leadership, this position plays a key role in achieving customer satisfaction, operational excellence, and departmental performance goals.

Location: Durham, NC

Responsibilities

• Lead and support daily fulfillment operations to ensure accurate shipping, receiving, and inventory movement.
• Supervise, coach, and develop warehouse team members to maximize engagement and performance.
• Monitor operational metrics related to quality, productivity, cost, and on-time delivery.
• Resolve operational issues and collaborate with teams to improve workflow and efficiency.
• Maintain fulfillment reports and communicate operational updates to management.
• Coordinate staffing, schedules, and labor resources to meet business demands.
• Support employee development, performance management, and training initiatives.
• Ensure compliance with company policies, safety regulations, and operating procedures.
• Partner with Security and Quality teams to maintain operational and regulatory compliance.
• Drive continuous improvement initiatives that enhance productivity, accuracy, and customer satisfaction.

Requirements

• High School Diploma or equivalent required.
• Bachelor's degree in supply chain, Logistics, Business, or related field preferred.
• 5+ years of fulfillment, warehousing, distribution, logistics, or supply chain experience.
• Previous supervisory or leadership experience required.
• Experience with warehouse management systems and