Supervisor, Field Operations
Vacation Tree · Lorain, OH · 1 mo ago
Full-time
We need to output HTML fragment with headings
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate: EEO, privacy notices, etc. Also remove application instructions. Keep substantive info. Let's parse posting: - Intro: "Brightspeed is looking for an experienced Supervisor, Field Operations to join our team! As Supervisor, Field Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations. As Supervisor, Field Operations, you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays." That's about the role: description, schedule (rotation basis, pager duty, mandatory overtime, holidays). So we can have About the role (or maybe "About the role" heading). Also schedule info could go under Schedule section if present. The posting mentions schedule: rotation basis, pager duty, mandatory overtime, holidays. That's specific enough for Schedule section. - Responsibilities: bullet list after "Your Responsibilities Will Include". Items: - Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities - Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process - A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills - Leading a team of technicians who meet attendance and performance standards - Representing Brightspeed with customers and governmental agencies - Collaborating with the union to achieve a win-win working relationship - Celebrating successes, with appropriate use of rewards and recognition - Motivating team for continuous improvement and achievement of maximum performance These are responsibilities. - Company Description: paragraph about Brightspeed. Could be "About the role"? Actually company description is separate; could be part of About the role or maybe a separate "About the company". But headings limited to given list; we could put company description under About the role or maybe under "About the role" includes role and company? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role (which can contain role description and company description). We'll include role description and company description there. - Qualifications: section "WHAT IT TAKES TO CATCH OUR EYE:" with bullet list of qualifications. Also "Bonus Points For ..." additional qualifications. So we can have Qualifications heading with list. - Skills: maybe we can extract skills from qualifications: computer skills, working knowledge, ability to work consultative, ability to perform work with minimal supervision, prioritize multiple projects, perform under pressure, experience negotiating timeframes, willingness to work with coworkers. Could be placed under Skills heading. But we have Qualifications already; we could keep Qualifications and maybe Skills separate if there is distinct skill list. The posting lumps qualifications and skills together; but we can separate: Qualifications (education, experience) and Skills (specific abilities). However we must only include sections if there is real specific content. We have both. - Benefits: section "WHY JOIN US?" includes benefits description: "We Offer Competitive Compensation And Comprehensive Benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits." Also mentions recognition as Top Workplace, location, hybrid work, etc. That's benefits and maybe also culture. So we can have Benefits heading with list of benefits. - Pay: Not explicitly mentioned; only "Competitive Compensation" but no specific numbers. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It says "Competitive Compensation" but not specific pay. Is that enough? Likely not; they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." "Competitive Compensation" is a statement but not specific. Might be considered stating compensation exists but not details. Safer to omit Pay section because no specific pay figure or range. Similarly Schedule we have specifics (rotation basis, pager duty, mandatory overtime, holidays) so we can include Schedule. - Skills: we could include under Skills heading derived from qualifications. But we already have Qualifications; maybe we can combine Qualifications and Skills into one Qualifications section. The instruction: Prefer a few substantive sections over many thin ones. So maybe we just have About the role, Responsibilities, Qualifications, Benefits, Schedule. That's five sections. Let's extract content for each. About the role: combine introductory sentences and company description. Intro: "Brightspeed is looking for an experienced Supervisor, Field Operations to join our team! As Supervisor, Field Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations. As Supervisor, Field Operations, you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays." Company Description: "At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web!" We'll combine into About the role paragraph(s). Could split into two
elements. Responsibilities: list as
- each item.
Qualifications: list from "WHAT IT TAKES TO CATCH OUR EYE:" plus Bonus Points.
Let's extract qualifications bullet points:
- Bachelor's degree or equivalent education and experience
- Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
- Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
- Computer skills are required including Outlook, Excel, Word, and legacy systems
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
- Working knowledge of the splicing and construction process for the telecommunication industry
- Working knowledge of Contractor relations
- The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
- The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
- Experience negotiating timeframes for completion and meeting critical deadlines
- A willingness to work with other coworkers to complete job assignments
Bonus Points:
- 2+ years of experience managing teams within a telecom technical environment
- 2+ years of experience with installation, maintenance, and repair of POTS and HSI
We can combine.
Benefits: list from "WHY JOIN US?" and benefits paragraph.
Benefits content:
- Competitive compensation (but we might not list as specific)
- Comprehensive benefits and paid time off programs promoting overall wellness through physical, emotional and financial health.
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Host of voluntary benefits
- Recognition as a Top Workplace by the Charlotte Observer
- HQ location: 7th floor of the new Vantage South End - East Tower in Charlotte, NC.
- Prioritize hiring talent in Charlotte area for hybrid workforce.
- Roles designated as remote, hybrid, office or field-based depending on position, business needs and individual circumstances.
- Investment in technology to keep team connected.
- Inclusion and belonging at core of Being Real.
- Diverse team helps advocate for accessible, inclusive, high-quality internet, promoting equity.
- Equal Opportunity Employer statement (but we should remove EEO boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove the EEO statement. Also remove privacy notices and accommodation request. So we keep benefits but not EEO.
Thus Benefits section will include the above items except EEO.
Schedule: specifics: rotation basis, pager duty required, mandatory overtime, holidays.
We'll output as
- .
Now ensure we don't repeat job title as heading. We'll not.
Now produce HTML fragment:
About the role
...
...
Responsibilities
- ...
Qualifications
- ...
Benefits
- ...
Schedule
- ...
- .
Now ensure we don't repeat job title as heading. We'll not.
Now produce HTML fragment: