Supervisor, Dispatch

About the role

The Supervisor, Dispatch plays a mission-critical role in ensuring the precision, reliability, and speed that define our long-haul LTL network. This role anchors the daily operational rhythm that keeps our metro-to-metro model running with discipline and consistency.

Responsibilities

• Lead daily dispatch operations
• Oversee terminal load plans to ensure efficient routing and optimal asset utilization
• Prioritize and assign pickups to maximize service performance and customer satisfaction
• Ensure all scheduled pickups are completed, and exceptions are escalated quickly
• Manage pickup and delivery appointments with accuracy and urgency
• Maintain real-time visibility into freight movement and driver status
• Cookordinate driver and contractor performance
• Provide timely guidance, support, and safety information to Independent Contractors
• Issue driver advances for breakdowns and unloading needs in accordance with policy
• Communicate delays, incidents, and breakdowns to origin and destination terminals
• Partner with drivers and freight handlers to resolve operational challenges
• Reinforce company standards through consistent coaching and leadership
• Strengthen systems, tracking, and compliance
• Administer dispatch and tracking systems to ensure accurate, real-time data
• Maintain documentation, reports, and communication logs with precision
• Apply company policies consistently and escalate issues appropriately
• Support continuous improvement initiatives across dispatch workflows
• Ensure compliance with safety, regulatory, and operational requirements
• Elevate customer experience
• Answer inbound pickup calls and provide clear, timely information
• Resolve customer issues with professionalism and ownership
• Coordinate with terminals, contractors, and corporate teams to ensure service reliability
• Protect customer commitments through proactive problem-solving
• Represent the company with confidence and operational expertise
• Lead with accountability and operational discipline
• Build trust through consistency and operational discipline
• Support training and development of dispatch personnel
• Drive a culture of accuracy, responsiveness, and operational excellence
• Contribute to a high-performance environment aligned with business goals

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 1–2+ years of dispatch, transportation, logistics, or related operational experience
• Strong written and verbal communication skills
• Ability to interpret safety rules, operating instructions, and procedural documentation
• Ability to communicate effectively with terminals, contractors, law enforcement, and customers
• Proven ability to solve practical problems in dynamic, non-standardized environments
• Strong analytical skills, including ability to calculate percentages, proportions, and basic geometry
• Ability to prioritize, organize, and delegate assignments in a fast-moving operation
• Proficiency with email, databases, spreadsheets, and general PC applications
• Preferred: AS/400 experience
• Preferred: Experience supervising personnel, training, and performance management
• Average typing, filing, and ten-key skills

Qualifications

• Strong written and verbal communication skills
• Ability to interpret safety rules, operating instructions, and procedural documentation
• Ability to communicate effectively with terminals, contractors, law enforcement, and customers
• Proven ability to solve practical problems in dynamic, non-standardized environments
• Strong analytical skills, including ability to calculate percentages, proportions, and basic geometry
• Ability to prioritize, organize, and delegate assignments in a fast-moving operation
• Proficiency with email, databases, spreadsheets, and general PC applications

Skills

• Systems thinking
• Staying calm and decisive under pressure
• Constructive problem-solving and innovation
• Accountability and follow-through
• Building trust through consistency and operational discipline

Benefits

Full benefits package including medical, dental, vision, 401(k), and PTO

Pay

$63,000–$68,000 base salary

Schedule

Onsite – Philadelphia, PA