Supervisor-Direct Sales

About the role

At TDS Telecom, we are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence and are looking for a Direct Sales Supervisor to coach and develop a team of Direct Sales Representatives. In this role, you will drive sales revenue, grow the customer base, and ensure alignment with TDS' mission and values. You will direct, supervise, train, and evaluate your team while growing TDS revenues through new residential customer acquisition and upselling to existing customers.

Responsibilities

• Hire, motivate, and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews.
• Provide day-to-day guidance to sales staff, conduct scheduled team meetings, and handle employee issues in conjunction with Human Resources.
• Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
• Write and submit accurate and timely orders that abide by the established sales process.
• Oversee orders from sales staff, ensuring timely remittance while following the established sales process.
• Manage customer accounts from the initial sale through the installation process.
• Perform telephone follow-ups on all sales after installation to ensure customer satisfaction.
• Submit and report weekly and monthly sales achievements to upper management.
• Meet with local satellite distributors and apartment owners to roll out TDS’ referral program.
• Maintain technical knowledge and interpersonal skills necessary to achieve success in the position.
• Other duties and responsibilities as assigned.

Requirements

• Associates degree (or higher) OR 2+ years of professional work experience.
• 2+ years of outside sales and/or sales coach experience.
• 1+ year of supervisory or sales management experience.
• Must have and maintain a valid driver’s license and be willing and able to travel based on business needs.

Qualifications

• Understanding of the telecommunication industry, including products and services.
• Track record of success in residential sales.
• Excellent verbal and written communication skills, including the ability to persuasively engage others in person and via telephone.
• Ability to work independently, identify problems, gather data, weigh facts, consult others as needed, and make decisions.
• Computer literacy (e.g., Excel, Word, email, Internet).

If you meet the required qualifications but are unsure about the other qualifications, we encourage you to apply. Research shows many candidates hesitate to apply unless they meet 100% of the qualifications, but relevant skills and experience can come in many forms.

Benefits

Associates scheduled to work 20 or more hours per week have access to:

• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) plan.
• Generous vacation and paid sick leave.
• Seven paid national holidays and one floating holiday.
• Paid parental leave (6 weeks after 12 months of employment).
• Adoption and surrogacy assistance.
• Employee assistance and wellness programs.

Associates working 30 or more hours per week additionally have access to:

• Short-term and long-term disability.
• TDS service discounts.
• Education assistance.
• Paid volunteer time.

All associates will have the opportunity to participate in Associate Resource Groups, designed to encourage community and facilitate professional development.

Pay

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With uncapped commission incentives, you’ll have unlimited earning potential.

Pay Range: $71,500.00/year - $116,200.00/year.

Location: CDA, ID