Supervisor di Impuesto di Turista (BIA)

Responsibilities

• Direct, guide, and support employees in the team
• Monitor quality, progress, and efficiency of work
• Act as a point of contact for passengers; provide information about the tourist tax and guide them through the process
• Handle online registration, payment, and digital system usage
• Identify problems and propose solutions to improve workflow and service quality
• Collaborate with internal and external partners to ensure smooth operations
• Respond to procedures, security measures, and behavior guidelines at the airport
• Act as a contact person and coordinator in case of incidents and emergencies

Qualifications

Proven experience in customer service and airport operations is preferred.

Skills

• Excellent communication skills
• Knowledge of local laws and regulations related to tourism
• Ability to handle multiple tasks efficiently
• Strong problem-solving and decision-making abilities

Benefits

Comprehensive benefits package including health insurance, paid time off, and professional development opportunities.

Pay

$25-$30 per hour based on experience and qualifications.

Schedule

Rotating shifts to cover all hours of operation, including weekends and holidays.