Supervisor, Day Warehouse - SYGMA - San Antonio, TX

About the Role

This position supervises warehouse and distribution activities to promote safe, efficient, and optimal utilization of facilities, equipment, and personnel. It ensures work standards are met to receive, put away, and ship merchandise accurately, maintains warehouse integrity and security, and meets productivity goals through effective communication with colleagues and management.

Responsibilities

• Send and receive positive communications to responsible colleagues.
• Monitor receiving and shipping procedures to ensure products are unloaded, received, put away, selected, and loaded efficiently for maximum customer satisfaction.
• Communicate and reinforce policies and procedures (Coaching Maximizing Performance Program, Preferred Work Methods, Best Business Practices) to train colleagues in safety, job knowledge, and performance standards.
• Plan and schedule coverage for vacation, holidays, workers compensation, and other shift fill‑ins; coordinate personnel needed for all warehousing activities.
• Monitor workflow, balance staff across work areas, and track productivity and volume using the labor management system.
• Evaluate colleague performance, coach expectations, reward above‑average performance, and address poor performance.
• Reduce overtime by utilizing the Daily Planning Tool spreadsheet.
• Collaborate with Transportation to maximize the flow of receiving and shipping processes.
• Work with Inventory Control and Operations Systems to maintain product integrity, proper storage, and rotation.
• Foster an environment that encourages colleague involvement, quality work, and leadership for the benefit of the company, customers, and colleagues.
• Ensure timely, consistent, and accurate filing of all required colleague records, evaluations, and related documentation.
• Act as a problem solver for colleague relations issues and department needs.
• Work with Inventory Control to minimize warehouse shrink (product loss).
• Maintain appearance, maintenance, and security of the warehouse and equipment.
• Observe and enforce all safety rules to eliminate accidents and injuries; participate on the safety committee and provide weekly coach cards on safety behaviors.
• Complete stay interviews with direct reports and follow up on outstanding feedback items.
• Review and approve each direct report’s time (hours worked, benefit leave, etc.) for accurate bi‑weekly payroll processing.
• Ensure warehouse computers and RF equipment are used safely and professionally.
• Understand and comply with all applicable company policies (attendance, Code of Business Conduct & Ethics, Associate Handbook, etc.).
• Understand and ensure compliance with all applicable State/Federal laws, regulations, and policies (OSHA, HACCP, etc.).
• Support food safety policies, standard operating procedures, and prerequisite food safety control programs as defined in the Food Safety Commitment documentation.
• Accept additional responsibilities or special projects as requested.

Supervisory Responsibilities

• Directly supervise fifteen to twenty‑five colleagues.
• Carry out supervisory duties in accordance with Sysco Redistribution Center Facilities policies, procedures, and applicable laws.
• Recruit, interview, hire, and train colleagues to meet staffing requirements.
• Plan, assign, and direct work; evaluate performance; reward and coach subordinates.
• Manage confidential information effectively.

Qualifications

Must be at least 18 years of age. Internal non‑exempt candidates must be in a lead position or have prior lead/supervisory experience. Requires excellent written and verbal communication skills, ability to plan and organize work, analyze numerical data, follow policies, basic math skills, and problem‑solving ability. Must thrive in a multitasking environment with frequent interruptions, possess basic computer knowledge (Microsoft Outlook, Word, Excel), and pass a functional capacity test.

Education and Experience

• High school diploma or GED required.
• Bachelor’s degree preferred, or three to five years of warehouse‑related experience/training, or an equivalent combination of education and experience.
• Completion of a supervisory training program required.

Language Skills

Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, procedure manuals, and effectively present information and respond to questions from managers, clients, and customers.

Mathematical Skills

Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals; compute rates, ratios, percentages; and draw and interpret bar graphs.

Reasoning Ability

Expected to work proactively, address issues, and solve problems using education and experience. Solutions may require modifying past applications or creating unique approaches within applicable regulations.

Certificates, Licenses, Registrations

Certification on material handling equipment is required, or the ability to become certified.

Physical Requirements

Regularly required to talk or hear and use hands and fingers to operate a computer keyboard and mouse. Frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms. Occasionally required to sit. Must frequently lift and/or move up to 40 lb, occasionally lift 41–50 lb, and seldom lift 51–100 lb. Vision requirements include close, distance, peripheral, depth perception, and focus adjustment.

Work Environment

Warehouse setting with exposure to varying temperatures (freezer, cooler, dry areas), fast‑moving material handling equipment, wet/humid conditions, vehicle emissions, contained toxic or caustic chemicals, and outside weather. Noise level is typically loud.

Work Hours

Full‑time position with a varying schedule that may include shift work (days or nights), weekdays or weekends, and some holidays. Hours may change based on departmental requirements.

Travel

May require occasional travel to support business needs.