Supervisor Customer Service Support

About the Role

Join a live social shopping company with incredible teams, ambitious projects, and amazing careers. The Supervisor Customer Service Support role works under the direction of the Staffing Manager to provide guidance to Office Support Specialists, oversee daily routines, and support QVC Group CS&E leadership.

Responsibilities

• Define a strategic plan for success and effectively communicate it to the Assistant Staffing Manager.
• Oversee all Workforce technical applications and upgrades in partnership with IT Teams and Line Leadership.
• Work closely with the Payroll Department and the People & Organization Team.
• Build relationships with Managers and Supervisors throughout QVC Group to resolve issues quickly and effectively.
• Identify areas of opportunity in accuracy and efficiency and drive forward change by creating and implementing improvements to processes and policies.
• Oversee data preparation and entry accuracy, department audits, report completion, and maintenance of call center employee records within Scheduling and Payroll systems.
• Ensure timely and professional email responses from multiple department inboxes.
• Build knowledge of current HSN and Cornerstone Brand policies.
• Establish individual and team goals aligned with the Company’s strategic initiatives.

Requirements

• Knowledge of Verint and Timehub.
• Proficiency with Microsoft Suite.
• Ability to identify, analyze, interpret, and solve both practical and highly complex problems and trends.
• Demonstrated flexibility and commitment to staff development.
• Knowledge of a high-volume environment.
• Experience providing detailed troubleshooting and resolutions to users.
• Ability to be available for business needs outside normal hours.

Nice to Have

• Working knowledge of QVC Group CS&E policies and procedures.

Location

This role is remote; candidates must reside in Pennsylvania, Delaware, or New Jersey.

Benefits

• Competitive compensation.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Company discounts.
• Health care benefits starting on day 1 (U.S. market).
• 401(k) retirement plan.
• Tuition reimbursement.

QVC Group is committed to inclusion and belonging, ensuring equal employment opportunities for all team members and candidates.