SUPERVISOR CUSTOMER EXPERIENCE

We need to produce HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. No job title heading. No Job ID etc. Remove boilerplate: EEO, equal opportunity, scam warning, etc. Also remove duplicated lines, cookie/nav/legal. Also remove lines like "This role does NOT provide current or future sponorship assisstance" (typo). Also "Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of offer acceptance)". Also "Employees are required to report in office 4 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION)". Also "This is a direct hire role; We are NOT open to employing through contractor or agency". Also "Active military, transitioning service members and veterans are strongly encouraged to apply." That's maybe EEO but it's about veterans; we might keep as part of benefits? It's more like a statement encouraging veterans; could be considered EEO but not exactly. Might keep as part of "Other Pertinent Job Information"? But we need to avoid EEO boilerplate. The line "Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant." That's definitely EEO boilerplate; remove. We need to preserve substantive info: description of role, duties, responsibilities, required experience/education, competencies, other pertinent job info (direct reports, benefits examples). Also mention salary? It says "We offer competitive salary and a comprehensive benefits package". No specific salary figure, so we should NOT create Pay section because no specific salary. Benefits: they mention examples: Company Match on 401k, Employee Purchase Discount, Tuition Reimbursement. Also mention family-friendly work environment, promoting from within, unique benefits beyond medical/dental, productive life outside work. So we can include Benefits section with those specifics. Schedule: "Employees are required to report in office 4 days a week". That's schedule info. So we can include Schedule section with that detail. Pay: no specific salary, so omit. About the role: we have introductory paragraph about Dal-Tile and the role description. Could be About the role. Responsibilities: list of duties. Requirements: education and experience. Qualifications: maybe combine with Requirements? But we have Required Experience And Education and Competencies. Could split: Requirements (education/experience) and Qualifications (competencies). Or Skills: maybe competencies include skills. We'll follow instruction: use headings for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We'll include only those with content. Let's extract content: About the role: "Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. The Supervisor Customer Experience - Home Centers is a newly established performer that manages and evaluates the work performance of Customer Experience teams. This role oversees the day-to-day activities of the team to ensure effective and efficient coordination between the Company and its customers with a high level of service and support." We can keep that as About the role. Responsibilities: list bullet points from "Duties And Responsibilities Of The Position". We'll convert each sentence to

. Responsibilities list: - Assist in the development of plans and schedules for the efficient and productive use of people resources and technology to ensure optimal service delivery. - Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities. - Recommend viable solutions, modifications, and applications to streamline process flow and enhance service turnaround time, productivity, and quality. - Supervise, motivate, and coach a diverse staff. - Monitor employee performance and proactively identify deficiencies. - Recommend changes and solutions and assist to implement action steps to resolve problems and ensure customer satisfaction. - Lead or facilitate team-based improvement projects. - Work with Manager Customer Experience to maintain adequate control of resources to ensure ongoing operations of the department within established budget, productivity, and efficiency standards. - Prepare information to explain or resolve issues or customer complaints/feedback. - Work with Manager Customer Experience and Director Customer Experience to resolve service-related issues and develop new value-added processes for customer base. - Compile and review data around sales, inventory, claims, and other related metrics as it relates to ones assigned customer experience team. - Perform other duties as needed. Requirements: education and experience: "Bachelor’s degree in a related field or equivalent education and/or experience. 4-6 years’ relevant experience or equivalent education and/or experience. 0-3 years of management experience preferred" Qualifications: maybe "Competencies" list: "Requires specialized depth and/or breadth of expertise in own job discipline or field. Focused on and responsible for their team's productivity and collective impact. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, delegate, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products. Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once. High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures." Skills: Could be overlapping; but we could treat competencies as Skills. However we already have Qualifications for competencies. Maybe we put Skills as "Proficient using Microsoft Office Suite products" etc. But to avoid duplication, we could assign Qualifications = education/experience, Skills = competencies. But the instruction says use headings for those sections; we can decide which content goes where. Let's map: - About the role: intro. - Responsibilities: duties list. - Requirements: education/experience. - Qualifications: maybe "Competencies" (skills/abilities). - Skills: maybe we could list specific technical skills like Microsoft Office Suite. But that's already in competencies. Could split: Qualifications = education/experience, Skills = competencies (including communication, problem solving, etc). But then we have duplicate. Better: Requirements = education/experience, Qualifications = competencies, Skills = maybe we could note "Proficient using Microsoft Office Suite products" as a skill. But that seems forced. Given the instruction: "Prefer a few substantive sections over many thin ones." So we might combine some. But we must use headings only when posting has real specific content for it. We can include About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. That's six sections. Skip Skills and Pay because we don't have distinct content beyond what's already covered. Thus output:

About the role

...

Responsibilities

• ...
...

Requirements

Bachelor’s degree in a related field or equivalent education and/or experience. 4-6 years’ relevant experience or equivalent education and/or experience. 0-3 years of management experience preferred

Qualifications

Requires specialized depth and/or breadth of expertise in own job discipline or field. Focused on and responsible for their team's productivity and collective impact. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, delegate, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products. Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once. High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Family-friendly work environment, commitment to promoting from within, unique benefits that go beyond just medical and dental, belief that every employee deserves a productive life outside of work.

Schedule

Employees are required to report in office 4 days a week.

We should also include location? The posting includes address but that's maybe minor metadata; we could fold into a short p under About the role or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. Location is minor metadata; we could include a short p after About the role: "Location: 7834 CF Hawn Freeway, Dallas, Texas 75217". But that's maybe okay. However the line also includes "(NO NEGOTIATION)" which is negotiation statement; we could drop that as boilerplate? It's about location negotiation; maybe drop. Keep location. Also note about relocation assistance: we should drop that as it's a negative statement; not needed. Also note about direct hire, not contractor; could drop. Also note about military encouragement: we could keep as part of About the role or Benefits? It's not a benefit but a statement; could be included in About the role as a note. But it's somewhat EEO-ish but specific to veterans; maybe keep as a short p under About the role. We need to preserve ALL substantive information; do not invent or summarize away detail. So we must keep the military encouragement line? It's substantive: "Active military, transitioning service members and veterans are strongly encouraged to apply." That's a substantive statement encouraging certain applicants. We should keep it. Where to place? Could be in About the role or a separate section like "Additional Information". But we only have predefined headings; we could add a short p under About the role after the description. Also note about "We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth." That's substantive; we already captured benefits examples; we could add a sentence about career opportunities and environment of creativity and growth in Benefits section or About the role. Let's add to Benefits section: "career opportunities, and an environment of creativity and growth." Also note about "Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!" That's also substantive; we can keep. Thus About the role paragraph can include: "Join the largest manufacturer... Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team... family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. The Supervisor Customer Experience - Home Centers is a newly established performer that manages and evaluates the work performance of Customer Experience teams. This role oversees the day-to-day activities of the team to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply." We could also add location after that as a short p. Now ensure we removed all boilerplate: EEO, equal opportunity, disability/veteran, Drugs Don’t Work participant, relocation assistance note, direct hire note, contractor note, etc. Check for any leftover: "This role does NOT provide current or future sponorship assisstance" - remove. "Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of