Supervisor Customer Care - SHP Customer Service - Tech Way - Day Shift - Full Time

The Role

The Customer Care Supervisor oversees the daily operations of the customer care team. This role involves providing effective leadership, managing staff, and ensuring the team delivers high-quality service to customers.

Responsibilities

• Oversee the daily operations of the customer care team.
• Provide accurate information and assistance to customers in a courteous, compassionate, and timely manner.
• Supervise, develop, and enhance the effectiveness of the contact center staff.
• Review, analyze, and report on performance key metrics.
• Maintain professional working relationships with various internal departments and external customers.
• Handle complex customer inquiries and complaints, analyze customer service performance, and work towards continuous improvement of the customer experience.

Requirements

• H.S. Diploma or Equivalent
• 5 Years healthcare customer service or medical office experience
• 1 Year leadership experience

Preferred Qualifications

• Bachelor's Degree
• Related coursework in medical terminology and/or medical billing

Skills

• Strong leadership and performance management skills
• Demonstrated ability to exercise sound judgment and maintain confidentiality
• Superior interpersonal skills; effective oral, written, and presentation skills
• Demonstrated ability to resolve complex customer inquiries
• Exceptional diplomacy skills as required to effectively resolve issues under sometimes tense and stressful circumstances
• Demonstrated knowledge of Sharp Health Plan benefits, policies, and procedures
• Ability to correspond, timely, clearly, and accurately with customers verbally and in writing (grammar, spelling, tone, etc.)
• Knowledge of performance evaluation procedures
• Computer skills, including word-processing, spreadsheets, and Managed Care Applications

Benefits

Sharp HealthCare offers competitive benefits, including:

• Hourly Pay Range: $34.170 - $44.090 - $49.370
• Additional Shift Information: 8/40 - 8 Hour Shift
• On-Call Required: No

Pay

$34.170 - $44.090 - $49.370

Schedule

Shift Start Time: 8 AM
Shift End Time: 5 PM

Hours

8/40 - 8 Hour Shift

Additional Shift Information

Weekend Requirements: As Needed

On-Call

No