Supervisor- Crimson Cup Coffee & Tea (Lewis Center, OH)

For over 30 years, Crimson Cup Coffee & Tea has been unrelenting in our pursuit to serve an exceptional cup of coffee from bean to brew, exceed industry best practices, and educate our customers and partners. We travel the world building relationships within coffee communities, roasting, preparing, and serving coffees with pride and responsibility.

About the role

The Shift Supervisor plays a critical part in bringing our mission and core values to life by creating and upholding an uplifting environment for employees and customers. You will model, direct, and coach teammates to achieve operational excellence, financial goals, and continuous learning and personal development.

Responsibilities

• Model and coach teammates to provide uplifting customer experiences
• Create specialty coffee beverages to company standards
• Ensure baristas continually create specialty coffee beverages to company standards
• Stay on top of industry trends and product innovations
• Execute and oversee store opening and closing tasks to company standard
• Maintain a clean, tidy, and food-safe store environment
• Share coffee knowledge with customers in an approachable conversation about specialty coffee
• Maintain a positive and professional environment; teach and train baristas
• Resolve customer concerns and complaints in a timely and uplifting manner
• Support inventory management, as assigned
• Support professional development of the store team and talent plan
• Ensure proper cash management

Tips are a significant portion of earnings!

Requirements

• Minimum of 2+ years customer service experience in hospitality or retail industries
• Specialty coffee/tea lover with a desire to learn and expand industry knowledge
• Solution-oriented, positive, and thrives on overcoming obstacles
• Strong communication and interpersonal skills
• Motivated to achieve results
• Able to multitask with efficiency and urgency
• Reliable transportation, punctual for all shifts and meetings
• Ability to lift 40 pounds
• Ability to work largely standing, moving, bending, and reaching
• Comfortable with wearing a headset, per drive-thru operations