Supervisor, Credentialing

About the role

The Credentialing Supervisor is responsible for the oversight, management, compliance, and administration of provider, facility, and entity-level (re)credentialing, privileging, and payer enrollment activities for Chase Brexton Health Services. This position ensures compliance with HRSA (re)credentialing and privileging requirements, payer requirements, and organizational policies. The role supervises a team responsible for provider, facility, and entity-level (re)credentialing, payer enrollment, privileging, and ongoing compliance activities.

Responsibilities

• Performance Management: Supervise credentialing staff, including scheduling, payroll, evaluations, coaching, and corrective action; Maintain competencies and departmental performance metrics
• Resource, Staff, and Budget: Recruit, onboard, train, and develop staff
• Analytical and Critical Thinking: Oversee initial and ongoing provider credentialing and recredentialing. Collect and review privileging documents. Coordinate initial privileging and re-privileging processes. Oversee facility, group, and provider enrollment with Medicare, Medicaid, and commercial payers. Maintains active payer enrollments, profiles, certifications, and completes revalidations and updates to ensure uninterrupted billing and operational status.
• Compliance, Policy, and Procedure: Ensure primary source verification and maintenance of credentialing files; Ensure approvals are completed through established organizational pathways. Maintain compliance with HRSA credentialing and privileging requirements. Support audits, Operational Site Visits, and regulatory reviews.
• Communication: Work directly with providers to obtain required documentation; Alert leadership to any issues related to facility or individual provider credentialling.
• Workplace Computers and Equipment: Utilize CredentialStream and CAQH to maintain provider records and workflows. Generate reports and monitor enrollment and credentialing status.

Qualifications

• Associate degree in Healthcare Administration, Business Administration, Health Information Management, or related field.
• Minimum five (5) years of experience in provider credentialing, privileging, and payer enrollment.
• Experience with HRSA credentialing and privileging requirements.
• Experience with CAQH and CredentialStream or similar systems.
• CPCS certification.
• Preferred: Previous supervisory experience.
• Preferred: Bachelor degree in related field.
• Preferred: FQHC experience.

Skills

• Knowledge of HRSA credentialing requirements
• Knowledge of payer enrollment processes
• Knowledge of CAQH
• Knowledge of CredentialStream
• Knowledge of healthcare regulations
• Leadership
• Communication
• Organization
• Compliance management