Supervisor Contact Center

About the role

The Supervisor Contact Center is responsible for overseeing and managing the contact center operations to ensure efficient and effective service delivery to members.

Responsibilities

• Oversee and manage contact center operations to ensure high-quality service delivery.
• Monitor and resolve member inquiries and complaints in a timely manner.
• Train and mentor team members to improve their skills and performance.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with other departments to align contact center goals with overall organizational objectives.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• At least 3 years of supervisory experience in a contact center environment.
• Proven ability to manage and motivate a team.
• Strong communication and interpersonal skills.
• Experience with CRM systems and contact center management software.

Qualifications

• Excellent problem-solving and decision-making skills.
• Ability to work flexible hours including evenings and weekends.
• Proficiency in Microsoft Office Suite.

Skills

• Customer service orientation.
• Technical proficiency with CRM systems and contact center management tools.
• Leadership and team management skills.

Benefits

Tuition reimbursement program for employees pursuing further education.

Pay

$18.50 - $20.00 per hour based on experience.

Schedule

Flexible schedule with evening and weekend shifts available.