Supervisor Clinical Office (Sunset Hills) - Medicine Multispecialty Center

About the role

Supervises daily activities of clinical offices, support staff, and ancillary services associated with patient care.

Primary Duties & Responsibilities

• Supervises support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage and schedules.
• Arranges for availability of medical records needed for services.
• Solves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
• Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling and makes salary recommendations.
• Implements and maintains office procedure manuals and current job descriptions of personnel supervised.
• Serves as a liaison between service provider, patient and clerical and support personnel.
• Affords backup transcription services for academic and research needs of the department.
• Affords backup during illnesses/vacations for clerical staff.
• Safeguards patient examination areas are staffed and maintained.
• Performs other duties as assigned.

Working Conditions

• Job Location/Working Conditions: Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting.
• Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Occasional lifting (25 lbs. or less).
• Equipment: Office equipment.

Education

• Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.
• Preferred Qualifications: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses

• The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.
• Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA)
• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross
• Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
• Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation
• Licensed Practical Nurse - Missouri Division of Professional Registration
• Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
• Registered Nurse - Illinois Department of Financial and Professional Regulation
• Registered Nurse - Missouri Division of Professional Registration

Work Experience

• Relevant Experience (5 Years): Supervisory (2 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

Required Qualifications

• Medical Assistant certification/registration-eligible graduate or be scheduled to graduate from an accredited medical assistant program; substitutions include graduate of an accredited nursing program (such as RN/LPN).
• Ability to show proof of a Medical Assistant registration/certification or complete Medical Assistant registration/certification within six months of hire date (or within a shorter time frame if noted by hiring manager).
• Credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources.
• Online proctored exams are not sufficient to meet the credential requirement.
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Salary Range

$54,600.00 - $81,900.00 / Annually

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child.
• We offer family care resources are available for your continued childcare needs.
• We cover the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.