Supervisor Claims - Workers Compensation

Responsibilities

• Manages the assignment of losses to claims staff and provides technical direction and ongoing guidance through effective diary management.
• Ensures timely, accurate documentation of claim activity.
• Selects, trains, coaches and mentors unit personnel.
• Plans staff responsibilities and directs activities, utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets.
• Develops staff to respond to current and anticipated needs of department as well as determining career development goals of individuals.
• Safeguards appropriate case reserves consistent with company guidelines.
• Extends settlement authority on claims exceeding adjuster's granted authority.
• Develops, recommends and implements short range objectives consistent with company business goals, guidelines and programs.
• Recognizes and analyzes trends across the claims portfolio at the adjuster, unit and account levels.
• Reports on observations and recommends remedial action as needed.
• Administers salary and personnel programs under guidance of manager.
• Utilizes quality assurance programs and develops training agenda based on opportunities for improvement.
• Utilizes performance management process effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
• Manages the account management process and resolves service issues.
• Promotes effective communication among and between work groups, and between management and employees.

Requirements

• Bachelor's degree and/or a minimum of three years of work experience in an insurance related industry required.
• Extensive knowledge of WC regulations VT, RI, CT and NH, insurance contracts, applicable law and adjusting techniques.
• Previous supervisory experience.
• Familiarity with medical terminology.
• Demonstrated leadership, coaching, mentoring and teamwork skills.
• Advanced skills in applying sound judgment/analysis, decision making/problem solving, planning and organization and negotiation.
• Excellent verbal and written communication skills.
• Excellent customer service and collaboration skills gained through previous work experience.
• Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.
• Chartered Property Casualty Insurance (CPCU); Associate in Claims (AIC) designation or similar professional designation desired.
• Ability to travel for business purposes; approximately 15%.