Supervisor, Central Communications - Night Shift

Overview

As a Supervisor, Central Communications, you will play a critical leadership role within a fast-paced, high-impact healthcare communications environment that operates 24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non-emergency communication services that directly support patient care, physician response, and hospital operations. In this role, you will lead frontline communications professionals, make real-time operational decisions, manage escalations, and serve as the shift-level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to maintain service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After-Hours Answering Service.

Education

A High School Diploma or equivalent is required. Emergency Medical Dispatcher (EMD) certification and/or Emergency Telecommunicator Certification (ETC) are preferred. FEMA ICS courses are also preferred.

Key Responsibilities

• Provide supervisory leadership for centralized emergency and non-emergency communications operations during the assigned shift
• Monitor real-time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity
• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations
• Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination
• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement

Environment & Culture

• 24/7/365 mission-critical operations with a strong sense of purpose
• Collaborative leadership culture focused on accountability, responsiveness, and improvement
• High trust, high visibility role with direct operational impact
• Opportunities to grow leadership skills in a complex healthcare environment

Ideal Candidate Profile

This role is ideal for an experienced supervisor or team leader who thrives in real-time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.

Experience

Five (5) years of experience in emergency or non-emergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role.

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan