Supervisor Casino Games-Full Time (Caesars Atlantic City)
About the role
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events.
Responsibilities
- Oversees the operations of assigned area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures.
- Safeguards the integrity of gaming table transactions in supervised area.
- Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
- Directly responsible for customer service objectives.
Qualifications
- Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.
- Supervisory, communication and organizational skills.
- Direct dealing experience with the game(s) contained in assigned pit area.
- NJ CER LICENSE REQUIRED
About Us
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.