Supervisor Call Center Operations
About the role
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in recruitment, hiring, training, development and retention of staff.
Required Qualifications
- 2 years experience working in a healthcare environment
- 2 years leadership experience
Preferred Qualifications
- Bachelor's Degree in Healthcare or related field, or a combination of education and directly related work experience
- 2 years experience working in a call center environment
Benefits
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Pay
Base pay range: $31.43 - $48.08 per hour. Placement on the range is determined based upon relevant job experience and other applicable factors. Additional compensation may be available, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
About Providence
Providence's strength lies in Our Promise of "Know me, care for me, ease my way." Together, our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.