Supervisor, Business Systems Support

Supervise and lead information systems support for Fiscal Services applications, business process analysis and requirements definition, and data warehousing and reporting. Performs other duties as assigned.

Responsibilities

• Collaborates with departmental units, including end users, to ensure proper incident management methodologies are established and maintained, including issue analysis, documentation reporting, test case development, unit, and system testing.
• Oversees the Systems Analyst for the electronic time and attendance application(s). Assists Payroll and Human Resources subject matter experts on employee electronic time and attendance business processes.
• Communicates with vendors to resolve and test reported application issues.
• Collaborates with client offices to ensure proper test case scenarios are maintained for customizations and upgrade testing.
• Facilitates the gathering of software development requirements to supplement baseline Finance systems functionality and data management.
• Facilitates third-party product implementations and upgrades, serving as the primary contact for troubleshooting and communicating activities to ensure products are used effectively and efficiently.
• Collaborates with functional system administrators and technical support to ensure the data warehouse maintains a high level of availability and integrity.
• Provides guidance to client offices and schools on information systems best practices to support users.
• Collaborates with system administrators and development staff to standardize and maintain process definition documentation.
• Develops and maintains a working knowledge of the systems financial and human resources data warehouse architecture and content.
• Maintains reporting universes for financial and human resources systems.
• Develops reports for accounting and payroll systems for use by school and office-based staff and accounting and budget staff.
• Provides reporting guidance and advanced support in the development of complex reporting requests.
• Coordinates conversion of data for required State reporting.
• Serves as the systems procurement card system administrator. Conducts training on Pcard policies, rules, and procedures. Assists with audits of Pcard activity.
• Develops reports for year-end audit and preparation of the Annual Comprehensive Financial Report.
• Performs other duties as assigned to meet the needs of the department and school system.

Requirements

• Bachelor’s degree in a related field.
• Five years’ experience in information systems administration, project management, systems analysis, or a related field of information technology.
• Oracle Cloud Fusion, Business Objects, and SQL experience preferred.
• Other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

Skills

• Knowledge of current and emerging technology, information systems administration concepts and best practices, information system access control best practices and audit controls, web-centric information systems architecture, project management best practices.
• Skill in problem-solving, managing projects/programs, facilitating meetings, effective listening, monitoring activities, and use of technology.
• Skill in reviewing and interpreting highly technical information and writing technical materials.
• Skill in speaking persuasively to implement desired actions.
• Ability to schedule activities, meetings, and/or events; gather, collate, and/or classify data; and use basic, job-related equipment.
• Ability to meet schedules/deadlines, work in a team, establish and maintain effective working relationships, implement information technology solutions, manage diverse teams, multi-task, and prioritize.

Physical and Environmental Conditions

The work of this class is generally sedentary with occasional walking, standing, and other limited physical activities. Duties require travel to sites throughout Baltimore County and movement through project sites, buildings, and areas under construction.

Conditions of Employment

• This position is considered “essential as needed” and is required to work when schools are closed due to inclement weather or other emergency conditions.
• Participates in on-call rotation and may be required to work beyond normally scheduled hours with little or no advanced notice. Work may include evenings and weekends as required.

Pay

$96,570 - $155,327

Benefits

• Comprehensive benefits program including medical, dental, and vision plans.
• Life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans.
• Paid holidays, sick leave, personal business days, and bereavement days.
• Flexible leave options such as FMLA, sick bank, and board-approved leaves.
• Eligible for the Baltimore County Employees’ Retirement System.
• Position may be eligible for relocation bonus, extra duty activities pay, or other student activities pay as defined in the applicable Bargaining Unit Agreement.