Supervisor, Behavioral Health Case Management (BCBA)

About the role

This role supports the Autism Care Management team within HealthPartners. The ideal candidate must hold a Board Certified Behavioral Analyst (BCBA) certification and possess experience working with individuals with Autism Spectrum Disorder.

Responsibilities

• Supervise staff, including hiring, training, and performance evaluation.
• Ensure compliance with organizational and departmental policies and procedures.
• Provide case consultation and individual supervision sessions.
• Review monthly management reports with Case Managers and Case Management Assistants.
• Perform quality audits and reviews of Case Managers and Case Management Assistants' performance.
• Focus on member-centered care, identifying interventions and resources to assist members in achieving their health goals.
• Facilitate integration of patient care by encouraging effective communication between patients, families, providers, health plan, and community-based services.
• Communicate regularly with patients, families, physicians, and the health care team to ensure high levels of member/patient/family/provider satisfaction.
• Maintain confidentiality of information in accordance with department and corporate policies.
• Establish and maintain good working relationships with colleagues and team members, and contribute to a collaborative, respectful, and diverse environment.
• Participate in and contribute to appropriate departmental and/or organizational meetings.
• Act as a liaison between internal customers, Marketing, Sales, Claims, and Member Services to resolve systems/process issues.
• Participate in committees, task forces, projects, and quality improvement teams as needed and assigned.
• Participate in the creation and updates of Business Continuity and Disaster Recovery plans and tests.

Qualifications

• Licensed in Minnesota as LICSW, RN, or Psychologist.
• Minimum of 3 years clinical practice experience and 3 years relevant utilization review, discharge planning, or case management experience.
• Minimum of 1 year supervisory experience.
• Demonstrated effective clinical judgment and skills.
• Demonstrated collaboration skills with care team members.
• Demonstrated working knowledge of QI, UM, benefit plans fiscal management, and various payment methodologies.
• Understanding of healthcare and/or HMO industry.
• Demonstrated proficiency in effective use and management of automated medical management systems.
• Demonstrated flexibility, organization, and appropriate decision-making under challenging situations.
• Ability to organize and prioritize multiple assignments within workload.
• Ability to deal with change and ambiguity.

Skills

• Effective, clinical judgment and skills.
• Collaborative skills with care team members.
• Effective use and management of automated medical management systems.
• Flexibility, organization, and appropriate decision-making under challenging situations.

Benefits

HealthPartners offers a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. We are committed to helping you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.