Supervisor - Asset Protection and Recovery

About the Role

Assists the Asset Protection and Recovery Manager in all aspects of department operations to ensure the financial well-being of our credit union and its members. As part of our growth strategy, we are seeking a highly experienced and strategic Supervisor of Asset Protection and Recovery to oversee Third-Party Collections, Bankruptcy, Litigation, Foreclosures, Subordinations, and Settlements.

Responsibilities

• Lead and manage a team of Specialists ensuring they are well equipped to handle third-party collections, foreclosures, bankruptcy proceedings, legal suits, subordinations, and settlements.
• Foster a positive and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others, ensuring positive employee morale, and embracing our mission, vision, and core values.
• Responsible for employee evaluations, disciplinary actions, training new employees, as well as ongoing training of established employees.
• Develop and implement comprehensive collections and recovery strategies to minimize losses and maximize asset recovery.
• Collaborate with legal and compliance to ensure adherence to regulatory requirements.
• Assist Management in preparing monthly reports, month-end statistics, and audits for Senior Management.
• Oversee relationships with third-party collection agencies, legal partners, trustee company, and other service providers.
• Stay abreast of changes in bankruptcy laws and regulations to adapt strategies accordingly.
• Manage foreclosure process, up to and including Real Estate Owned (REO) marketing, maintenance, and liquidation, in accordance with applicable laws and credit union policies.
• Review and approve attorney referral accounts for civil action and represent Golden 1 during legal proceedings.
• Oversee and lead negotiations with members to reach settlements on outstanding debts while balancing the interest of the credit union and fostering positive member relations.
• Develop and maintain an understanding of pertinent regulatory requirements and risks inherent to job responsibilities, establish and maintain control activities that mitigate those risks, and ensure operational integrity and compliance with applicable regulations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business, finance, or related field. Equivalent job experience within a financial institution will also be considered.
• Minimum 5 years of experience in asset protection, collections, or a related role within the financial industry.
• At least 2 years of supervisory experience.
• In-depth knowledge of bankruptcy, litigation, third-party collections, foreclosures, and settlement processes.
• Strong leadership skills and a proven ability to manage and motivate a team.
• Excellent communication and negotiation skills.
• Understanding of relevant laws and regulations governing asset protection in the financial sector.

Skills

• Effective oral and written communication skills required to train and evaluate staff and to perform constructive follow-up on member concerns and collection activities.
• Sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

Physical Requirements

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff and accomplish tasks.
• Minimal local travel to attend court appearances by car or public conveyance.

Organizational Relationships

• Internal: Member Care, Consumer Loan Servicing, Lending, Member Service, Branch Staff, Dealer Services, Card Operations, Electronic Services, and Records Management.
• External: Members, legal counsel peers in financial institutions, law enforcement agencies, repossession firms, judicial departments, credit reporting, and third-party collection agencies.

Pay

$85,150.00 - $87,000.00 annually