Supervisor - Airport Lounge
About the role
The Club at Pittsburgh International Airport, operated by Hyde Park Hospitality (HPH) in partnership with Airport Dimensions and Sodexo, seeks a Full‑Time Airport Lounge Supervisor. The lounge runs daily from 4:30 AM to 8:00 PM. The Supervisor works within corporate policies to ensure customer satisfaction, quality, and safety through direct service, team coordination, and administrative oversight. This role also performs bartender, concierge, and customer‑service duties and must be available for flexible shifts on weekdays, weekends, and holidays.
Responsibilities
- Interact with airline/airport passengers in a premier clubroom/bar environment
- Coordinate assigned team members in accordance with company policies and applicable laws
- Coordinate with the Lounge Manager to reorder liquor and food inventory for the assigned lounge
- Coordinate with the Lounge Manager to resolve guest service issues
- Meet customer and passenger needs through communication and courteous service
- Monitor number of alcoholic beverages served and alert management to potential problems
- Verify and/or perform daily inventory counts
- Maintain thorough knowledge of all required regulatory agency requirements
- Maintain current state‑approved Responsible Alcohol Management certification and/or Food Handlers/Managers Permit (as applicable)
- Possess basic working knowledge of alcoholic beverages
- Maintain a neat work environment, kitchen, and passenger seating area (including picking up and washing dirty dishes, disposing of trash, etc.)
- Possess working knowledge and comprehension of a standard declining budget
- Possess understanding of basic bookkeeping and accounting skills
- Complete and submit paperwork related to new hires
- Coordinate with manager and payroll department regarding timesheets
- Restock snacks, coffee, cups, glasses, ice, etc. in all service areas
- Complete paperwork related to daily liquor usage, inventory, and orders
- Perform administrative tasks as required
Requirements
- High school diploma or GED required
- Five years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience (preferred)
- Proficient PC skills including Microsoft Office Suite (Email and Excel)
- Must be at least 18 or 21 years of age as applicable by state law
- Ability to handle multiple tasks simultaneously and possess excellent interpersonal skills for friendly, professional communication with customers and passengers
- Knowledge of and experience in general office/document administration
- Ability to work rotating shifts including weekends (Friday, Saturday, Sunday), holidays, and days off
- Ability to read, write, fluently speak, and understand English
Qualifications
- Ability to cooperate with peers, customers, and management of diverse backgrounds and viewpoints
- Read, analyze, and complete compliance documents (Alcohol Management Certification, Liquor License requirements, month‑end customer audits, professional journals, safety rules, operations and internal policy/procedure manuals)
- Pass and maintain all necessary licenses and certifications, including state liquor seller‑server certification (TIPS/TABC) and state/local health department food handler certification
- Ability to stand for the entire scheduled shift
- Ability to handle the stress of a fast‑paced work shift up to ten (10) hours
- Ability to speak effectively in one‑on‑one and small‑group situations with customers or team members
- Ability to read and interpret basic documents and comply with all company policies and procedures
- Perform arithmetic (add, subtract, multiply, divide) in all units of measure using whole numbers, common fractions, and decimals; compute discounts and percentages
- Motivate assigned team members to achieve desired results
- Solve practical problems and address a variety of passenger/customer issues
- Interpret instructions furnished in written, oral, diagram, or schedule form
- Physical abilities: bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
- Lift 40 pounds to a height of 40 inches without assistance
- Push and/or pull 120 pounds with the assistance of a wheeled cart
- Perform tasks safely per established procedures to prevent injury, damage to environment, facilities, or equipment
- Follow all lawful safety, health, and liquor rules and regulations
- Maintain personal appearance and grooming that presents a favorable corporate and customer image
- Pass and obtain security background check and clearance to work in an airport environment
- Report to work on a regular and timely basis
Benefits
- $10 per day commute stipend for each shift worked
- Medical Insurance (Health, Dental, Vision)
- Disability Insurance
- Vacation and PTO
- 401K Plan with generous Company Matching
- Employee Assistance Program (EAP)
- Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
Pay
Starting pay at $20.00 per hour.
Schedule
Shift timings: 4:00 AM–12:00 PM; 12:00 PM–8:30 PM. Lounge operates daily 4:30 AM–8:00 PM. Rotating shifts including weekends (Friday, Saturday, Sunday), holidays, and days off; shifts up to 10 hours.
About the company
Hyde Park Hospitality (HPH) is a young but dynamic and fast‑growing company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 (ranked 35th) as one of the fifty fastest‑growing businesses in the Chicago area. Services range from airport concessions and management staffing to brand licensing and contracted food and facilities management.