Supervisor Admissions Services

About the role

Assists Market Director in the management and support of multiple Admissions Services teams. Daily management includes support of all human resource policy and processes, caregiver and patient flow/volume management, evaluation and improvement of key performance indicators, supports intradepartmental process/improvements, and addresses escalated investigation for complex billing/registration work queues. Additionally, the Supervisor supports the Director in planning and cascading organizational strategic goals.

Responsibilities

• Serves as subject matter expert for Admissions Services scoped processes to include: ambulatory scheduling and template management, financial clearance to include pre-registration, insurance verification, assessment of benefits and eligibility, needs for referral/prior authorization/pre-certification, point of service collections and financial wellness conversations; point of service needs to include patient arrival, identification, registration, and serve as a resource for escalation for customer complaints; financial counseling services to include fund finding options and a thorough understanding of financial assistance policy.
• Responsible for holistic revenue cycle management and single billing office knowledge to address authorization and eligibility denials and denial prevention to support a clean claim process.
• Knowledgeable in regulatory policy (e.g., The Joint Commission, Centers for Medicare and Medicaid Services).
• Acts as a liaison between physicians, hospital clinics, nursing personnel, residents, etc. to optimize admission and check-in processes.
• Communicates efficiently and effectively with team, colleagues, and leaders.
• Understands and administers all system level and human resource policy and departmental guidelines including hiring/firing/disciplinary processes.
• Assists Director in management of multiple team sites located at multiple facilities.
• Works in conjunction with the Director to deliver seamless process with ambulatory and acute patient care service lines.
• Appropriately matches a productivity model and caregiver scheduling to predicted patient volume/organizational need.
• Utilizes Lean methodology and Revenue Cycle Guidelines to address process improvement as well as tracking initiative effectiveness.
• Assists the Director in moving department towards the organizational strategic plan and goals.
• Facilitates improvement plans to meet/exceed established key performance indicators.
• Serves in rotational 24 hour, weekly on-call status to support inpatient and emergency department operational escalations, providing real-time problem solving and solutions.
• Provides instruction and training for caregivers in assigned area.
• Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission.

Requirements

• Education – High School Diploma/GED Equivalent in General Studies
• Certification – Certified Healthcare Access Associate (CHAA) – National Association Healthcare Access Management (NAHAM) or Certified Healthcare Access Management (CHAM) – National Association Healthcare Access Management (NAHAM) within one year of hire.
• 3+ years of Healthcare Experience; 3+ years of Supervisor Experience; 1+ years of Supervisory Experience

Preferred Qualifications

• Associate degree in Business, Healthcare, or related field

Benefits

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling