Supervising Data Center Technician

DEPARTMENT OR SCHOOL SITE

The District's Information Technology Division (ITD) has 600+ staff members, including programmers, network engineers, project managers, and administrative staff - all of whom provide support to the schools and LAUSD's business/functional units in a professional, forward-thinking, and challenging environment. Technologies supported range from personal systems to enterprise-wide systems and applications.

About the role

Supervises and coordinates the flow of computer input in order to ensure economical and efficient use of computers and related equipment. Monitors and conducts initial analysis on network activities and selected systems components using various monitoring programs such as Nagios, Cricket, Aruba, BMC, and Watch List.

Responsibilities

• Gathers information, analyzes, and initially tries to correct problem with the Airwave wireless devices for CCTP or works with vendor to correct the problem.
• Maintains records of machine usage and equipment, program, and software systems malfunctions.
• Coordinates activities and is responsible for meeting production-schedule commitments.
• Analyzes operations requirements of computer software and schedules, and coordinates progress to ensure that critical deadlines are met.
• Schedules and coordinates the solution of program-oriented computer problems with applications and software programming personnel.
• Participates in the selection, training, and performance evaluation of data center personnel. Assists in diagnosing operational problems and advises on corrective actions.
• Monitors and reports on school issues with routers, switches, servers, and T-1 lines.
• Performs related duties as assigned.

Requirements

• Education: Graduation from high school or evidence of equivalent educational proficiency. Thirty semester units or equivalent quarter units of college-level computer-related courses is required. One year experience beyond that required may be substituted for the required college level education if proof of graduation from high school or evidence of equivalent educational proficiency is provided.
• Experience: Three years of experience in the operation of mainframe/server and open systems consoles and computer peripheral equipment and including one year of experience in the operation of a medium scale or larger computer using a multiprogramming operating system. Six months of experience with the District’s network monitoring tools is preferable.

Qualifications

• A+ certification or Network+ certification is preferable.
• A valid driver's license to legally operate a motor vehicle in the State of California and use of a motor vehicle.

Skills

• Mainframe/open systems and related peripheral hardware and the operating systems software.
• Proficiency in word processing, spreadsheets, e-mail systems, and scheduling software.
• Proficiency in ITIL Best Practices of Information Technology.
• Uses of computer operating systems.
• Principles and practices of data-processing procedures, controls, workflow, and operating techniques.
• Supervisory practices and techniques.
• Microsoft Office Applications.
• Primary fault management automation.
• TCP/IP networking, routing, and routed network fundamentals.
• Nagios, Cricket, BMC, Tivoli Storage Manager (TSM), Tivoli Workload Scheduler (TWS), and Tivoli Identification Manager (TIM).
• Standard network and systems monitoring procedures.
• Computer systems architecture.
• Windows system administration.
• UNIX structure, administration, and editing functions.
• Facilities, concepts, and uses of computer operating systems.
• Computer programming concepts.
• Records and forms design techniques.

Benefits

• Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
• Retail: Membership in the California Public Employee Retirement System (CalPERS).
• Vacation: Full-time employees earn up to two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
• Paid Holidays: Up to 13 days.

Pay

$44.64 - $54.67 Hourly

Schedule

Not specified

Employment Selection Process

The selection process for this position will tentatively consist of the following: Technical Interview. After applications are reviewed and determined to meet the minimum qualifications, qualified candidates will move on to the next phase of our selection process. Application materials (your candidate profile, resume, and supplemental questionnaire) will be evaluated in relation to the background, experience, and competencies identified for successful performance in this job. As such, please make sure that you describe in DETAIL your experience, education, and training that most closely relates to this position in your application. Please be sure to include correspondence from @lausd.net AND @successfactors.com as an approved sender so that messages aren't accidentally placed into your spam/junk e-mail folder. ALL notifications regarding this recruitment will be sent via email. For more information about the LAUSD employment assessment process, visit the hiring process section of our website at http://www.lausdjobs.org.

Application Process

DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE APPLICATION?

Email us at helpmeapply@lausd.net.

To find out whether the application deadline has been extended, visit the website at http://www.lausdjobs.org.

The Los Angeles Unified School District intends that all qualified persons shall have equal opportunities for employment and promotion. Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information.