Sup, Service

About the role

Spire is seeking a Supervisor, Service. This position will be responsible for directly overseeing the work of Service Department employees, providing them direction and guidance whenever necessary.

Responsibilities

• Monitor employees and ensure that they are performing their jobs in a productive and safe manner while providing quality workmanship
• Have a working knowledge of various work management tools used in the Service Department
• Ensure that the workload is distributed fairly and appropriately in accordance with the nature of the work to be completed and have the ability to move work around as needed
• Maintain communication with employees by being accessible to them throughout the day and providing direction on general questions or technical issues
• Validate that all paperwork, both electronic and on paper, is prepared properly by employees
• Perform load surveys, service work estimates, and scheduling for Spire customers
• Maintain contact with the customer service representatives to alert them about any delays or mishaps that occur and make them aware of work appointments that need to be rescheduled
• Confirm that all employees are well educated on any new techniques that may assist them in their work
• Congnorate CGI equipment distribution, calibration, and repair scheduling
• Communicate with superiors to keep them informed of departmental operations
• Redirect the workload periodically throughout the course of the day due to situations that arise in order to maximize efficiency and minimize overtime
• Consult with customers to clarify or rectify any specific problems

Essential Characteristics

• Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
• Set challenging and productive goals for the team and holds others accountable for actions
• Provide resources and support
• Use checkpoints and processes to measure results
• Provide and communicate clear performance objectives
• Set challenging and productive goals and delegate effectively
• Lead by example, define roles/responsibilities, motivate and set strategy

Supervisory Responsibilities

Will supervise employees in the department.

Required Education (certifications, licenses)

• A high school diploma or GED
• A valid Missouri Class E Chauffer’s License or the issuing state’s equivalent