Summer Team Services

Qualifications

• At least 18 years of age
• CPR w/AED & First Aid Certified prior to start date
• Current Drivers License with clean driving record
• Experience working in Customer Service
• Effective communication skills
• Experience working with children as a leader and instructor
• Able to work unsupervised
• Well organized and self-motivated

Summary

The purpose of a Team Services Staff is to assist the Team Service Manager in the operation, upkeep, and supervision of the team services facilities. This includes hosting Guest Teams and other groups on the Wy’east Academy Campus as well as providing instruction on the trampolines and airbags for campers in accordance with the mission statements, goals and objectives of the company.

Essential Duties And Responsibilities

• Arrive on the scheduled pre-camp arrival day.
• Attend all pre-camp orientation, meetings, meals, and job-related clinics.
• Assist with setup and teardown procedures at the beginning and end of summer, including hard labor as needed.
• Work with snowboard and skateboard training devices in the trampoline area, including balance boards, dry land rails, trampoline skis, and snowboards.
• Help enforce rules, regulations, safety signs, and security systems for the trampoline area to ensure use only occurs under appropriate supervision.
• Perform regular maintenance, cleaning, and daily safety checks of the trampolines, airbags, dry slopes, and surrounding areas.
• Make minor repairs and clean up as necessary and immediately report larger repair needs to the Facility/Maintenance Manager.
• Complete safety checklists at the end of each session and submit them to the appropriate supervisor.
• Provide high-level customer service to visiting teams before, during, and after their training sessions, treating all guests with the same standard of service regardless of level.
• Work with the office team to collect and review required registrations, paperwork, and documentation before teams travel to campus.
• Meet guest teams at the gate, check them in, welcome them, and anticipate the needs of coaches and athletes throughout their time on campus.
• Prepare facilities for team arrivals each morning and clean them after departure, including restrooms, vehicles, indoor and outdoor training facilities, and customer service areas.
• Troubleshoot daily facility issues with support from Maintenance.
• Lead or support guest safety briefings and help drive a strong safety culture by ensuring operational standards are followed and issues are identified and managed as they arise.
• Shuttle guests up the Landing Bag Access Road using Can-Am™ Side-by-Sides or other approved vehicles during their sessions.
• Operate and supervise facilities used by guest teams, including the Landing Bag, Flat Bag, weight rooms, trampolines, dry slopes, skateparks, and related training areas.
• Supervise youth campers on trampolines and other Team Services facilities during the summer.
• Execute standards and clinics as laid out in the Trampoline Program Manual as well as the Landing Bag Manual.
• Remain flexible and adaptable as schedules and responsibilities may change due to snow levels, lift hours, weather conditions, bookings, and other operational needs.

Conditions Of Employment

• Successful candidate must submit to post offer, pre-employment drug testing, and criminal background check.