Summer Associate Internship (Emerging Trends & Technology)
About the role
Overview Lending Strategy works horizontally serving as the interface and thought partner between Lending and the Member Strategy Office to support a center-led member strategy and provide relevant financial information to inform business decisions. We oversee and report on Lending's financials and positioning within the enterprise and represent Lending's knowledge and perspective through the sharing of data and insights, and synthesizing feedback into the segment strategy. The Emerging Trends and Technology team collaborates with the AI Working Group to accelerate AI readiness and deploy high-impact, risk-worthy AI solutions that act as force multipliers for Lending – enhancing operational speed, precision, and member service. The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.
Locations: 820 Follin Lane, Vienna, VA 22180 5550 Heritage Oaks Dr Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. FORTUNE 100 Best Companies to Work For® 2026 Yello and WayUp Top 100 Internship Programs 2025 Computerworld® Best Places to Work in IT 2026 Most Loved Workplace – America’s Top Most Loved Workplaces® 2025 2025 PEOPLE® Companies That Care Newsweek Most Trustworthy Companies in America 2026 Military Times 2025 Best for Vets Employers Forbes® 2026 America's Best Large Employers Forbes® 2025 America's Best Employers for New Grads Forbes® 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2026 Handshake Early Talent Award Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Responsibilities
- Identify emerging technology trends relevant to Lending, assess their business implications, and deliver actionable recommendations
- Develop business cases to support Lending product and pricing innovations, such as relationship rewards
- Design and deliver studies to assess the business impact of AI pilots
- Conduct audits of business processes to identify opportunities for agentic AI transformation
- Create prioritization frameworks to evaluate AI use cases based on impact and feasibility
- Develop a “build vs. buy” decision framework to guide strategic AI investment choices
- Monitor emerging technologies and AI advancements relevant to Lending, and evaluate their potential to enhance member experience and operational performance
- Apply quantitative and qualitative research methodologies to generate insights that support strategic and project objectives
- Conduct stakeholder interviews and analyze process documentation to assess current-state operations and technology
- Develop business cases and future-state strategies informed by research findings and stakeholder input
- Create actionable project plans and milestone frameworks to guide execution and ensure alignment with business goals
- Use data storytelling and visualization techniques to communicate findings and recommendations to senior leadership
- Define and track KPIs to measure the impact and value of technology initiatives on member experience and business outcomes
- Collaborate with internal teams and leadership to support business initiatives and drive strategic transformation
- Perform other related duties as assigned