Summer Associate - Banking Operations

About the role

Five Star Bank’s Summer Associate Program is designed to develop the next generation of financial services professionals to help advance the bank’s vision of being an independent, high‑performing community bank. As a Banking Operations Summer Associate, you’ll gain hands‑on experience supporting the bank’s core operational functions, including deposit operations, payment processing, account servicing, and quality control. You will support the Operations team to ensure transactions are processed accurately, internal service levels are met, and regulatory standards are upheld, all essential to delivering a strong customer experience.

Responsibilities

• Support day‑to‑day banking operations, including tasks related to deposit operations, item processing, and account maintenance.
• Assist with reconciling transactions, processing exceptions, and performing quality checks.
• Help research and resolve internal inquiries related to transaction activity and account servicing.
• Contribute to the review and enhancement of standard operating procedures across multiple operational functions.
• Participate in the processing and verification of ACH transactions, check clearing, stop payments, and returned items.
• Collaborate with cross‑functional teams to ensure service and compliance standards are consistently met.
• Assist with operational reporting, documentation, and process‑involvement initiatives.

Requirements

• Currently pursuing a degree in Business, Finance, Accounting, Analytics, or a related field; junior‑level standing or higher preferred.
• Located at our Corporate HQ in Warsaw, NYC; must be available to work a hybrid model, 40 hours per week for the duration of the program starting in June.
• Occasional travel within the corporate footprint (Buffalo and Rochester) required.
• At least one year of involvement in clubs, volunteer activities, or other extracurricular efforts.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration abilities.
• Proficiency in Microsoft Excel; financial modeling is a plus.
• Interest in banking and deposit operations.
• Self‑starter with a collaborative mindset and attention to detail.
• Curiosity, initiative, and a desire to learn in a fast‑paced environment.
• Demonstrate Five Star Bank’s standards and principles in every interaction with internal customers, associates, and stakeholders.
• Incorporate high‑performance behaviors of teamwork, leading by example, and service in every facet of work.

Schedule

The program follows a hybrid work model, requiring 40 hours per week, beginning in June. Occasional travel to Buffalo and Rochester locations may be required.

What You’ll Gain

You’ll receive real‑world experience in banking and deposit operations, working alongside seasoned professionals on meaningful projects. The program offers exposure to senior leadership, valuable mentorship opportunities, and the chance to build connections and insights that extend beyond the summer. You will also contribute to work that makes a difference for clients and the community.

Benefits

In addition to a base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity‑based incentives based on the role and performance.