Summer Associate

About the role

Summer associates function in Teller capacities to help support our offices during the summer months. They provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support their financial needs.

Responsibilities

• Aid customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand needs and inform them of product/service features and benefits.
• Refer customers to appropriate team members for complex requests or products/services.
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns.
• Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed.
• Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.
• Complete educational training as assigned and self-educate using bank designed programs and applications.
• Possess an in-depth knowledge of all office systems and software, perform maintenance, and have an in-depth knowledge of bank products, services, and digital offerings.
• Knowledge and adherence to all security and dual control processes.
• Participate in branch opening and closing tasks as needed.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed.
• Work evening hours and weekends as scheduled, assigned, or necessary.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.

Qualifications

• Customer Service Experience preferred
• Cash Handling Experience Preferred
• Banking and/or Retail Experience preferred
• Current or incoming college and university students studying finance, accounting, business administration, or economics will be given preference for this role.

Skills

• General knowledge of all office systems and software
• Microsoft Office Software proficiency
• Computer applications and software specific to the department

Benefits

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Pay

Details on pay will be provided upon interview.

Schedule

Full-time hours are preferred (37.5-40 hours weekly) on a temporary basis (May/June to August 2024).