Summer 2027 Intern - Special Investigations Unit

About the Role

Recognized as a Milwaukee Journal Sentinel Top Workplace for 15 consecutive years, including three years as number one, we believe our associates are our greatest asset. We hire talented, conscientious, dedicated, and customer‑focused individuals who can build lasting relationships. Our environment fosters a sense of belonging and appreciation, values diversity of thought, experience, and knowledge, and offers opportunities for meaningful work and professional growth. We celebrate our successes and take pride in serving our communities.

Our award‑winning internship program, named to the RISE Professionals Elite 50 Internships List, provides high‑impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more. Interns contribute to projects that support our mission and values from day one.

Job Summary

Conduct investigative and intelligence research into suspected insurance fraud involving auto, property, casualty, workers’ compensation, and other lines of business. Collaborate with SIU investigative staff, internal stakeholders, and external partners to evaluate and investigate suspicious insurance transactions, identify red flags, gather facts, collect evidence, support fraud detection programs, and communicate investigative findings to SIU, Claims, and other internal stakeholders.

Work Location

This position is an in‑office role located in West Bend, WI. No remote opportunities are available at this time.

Key Responsibilities

• Support fraud detection and investigation by identifying red flags, gathering facts, and documenting evidence in compliance with company policy and legal requirements.
• Learn and follow established procedures related to state fraud statutes, privacy laws, and FCRA/DPPA considerations under the guidance of SIU staff.
• Learn and apply SIU policies, referral guidelines, and escalation procedures in assigned work.
• Follow approved protocols for database access, information collection, and confidentiality.
• Properly use internal and external databases (e.g., claims history, ISO/Verisk, NICB, public records, social media, and proprietary databases and collection tools).
• Assist with maintaining investigative documentation and supporting information requests as directed.
• Develop a progressive skill set to effectively translate analytical findings into actionable intelligence for SIU investigations.
• Assist law‑enforcement or regulatory referrals by validating data accuracy and completeness.
• Use authorized research methodologies and ensure proper interpretation of data results.
• Ensure consistency, objectivity, and completeness in case documentation.

Preferred Experience and Skills

• Basic knowledge of personal computers.
• Basic data research and intelligence‑gathering investigative skills, including evidence gathering, with demonstrated ability to follow directions in investigative research processes.
• Strong interpersonal skills.
• Oral and written communication skills.
• Ability to proficiently use computers and software for data entry and digital tools for research.

Preferred Education and Training

Pursuing a degree in criminal justice or business is preferred, or equivalent experience.