Summer 2027 Communications & Public Relations Internship

About the role

The Southwest Airlines’ Communications Intern will help tell the Southwest story by supporting teams that connect employees, customers, and communities to the company. Interns gain hands‑on experience creating content, conducting research, supporting communication strategies, and contributing to projects across a variety of communication channels.

Responsibilities

• Edit and proofread company material
• Attend cross‑functional meetings as needed
• Complete special projects and assist with special events as needed
• Write articles for the intranet (SWALife) and other company‑wide communication channels, department publications, Southwest’s onboard digital magazine (“The Scoop”), and draft copy for digital signs (SWALife TV)
• Draft press releases and write executive bios
• Draft and distribute regular and ad hoc communications for C&C and leaders
• Support communication for Southwest initiatives, including communication planning, content development, and project management
• Assist with communication project management, including coordinating timelines, stakeholders, and deliverables
• Conduct research and identify opportunities to improve internal communications strategies, channels, and content
• Write, edit, and proofread frontline communication in coordination with Customer CARE senior leadership, internal workgroups, and other Southwest departments
• Create graphics that align with the corporate brand
• Translate traditional written communication into info‑graphics
• Utilize web publishing tools daily to create, deliver, and maintain content on the Customer CARE intranet and knowledge‑base sites
• Provide friendly service and maintain positive relationships with all internal customers
• Projects as assigned by leader

Requirements

• U.S. citizenship or current authorization to work in the United States required (no sponsorship available)
• Must be at least 18 years of age
• Must have a valid U.S. Social Security Number to complete the hiring process

Qualifications

• Progress toward a degree, major or minor, in Communications, Journalism, Graphic Design, or a similar field
• Progress towards a 4‑year undergraduate degree preferred
• Currently enrolled as a full‑time student (as defined by your university) at the time of application and during the internship
• At least 3‑6 semesters remaining at the time the internship ends preferred
• Minimum 2.5 cumulative GPA at the time of application

Skills

• Excellent oral and written communication skills; strong proficiency in English grammar, spelling, and organization
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
• Understanding of how customers and employees use communication channels to reach various audiences
• Ability to work independently and as part of a team
• Ability to handle multiple projects under tight deadlines and work well under pressure
• Keen eye for accuracy and attention to detail when comprehending, proofreading, and editing documents
• Professional handling of confidential and sensitive information

Benefits

• Free, unlimited space‑available travel privileges for yourself (taxes and fees may apply on international travel)
• Interns will be provided any required equipment, such as a laptop, for the internship
• Stipends may be offered based on eligibility and program criteria

Pay

Pay of $21‑$24 per hour, corresponding with progress toward degree.

Schedule

• 12‑week internship from May 18 – August 8, 2027
• Work location: Dallas, TX headquarters (2702 Love Field Drive)
• 40 hours per week (maximum 8 hours per day) during business hours