Success Strategy and Business Operations Senior Associate

About the Role

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. We are trusted thought and execution partners to department leadership, working closely with them to shape and deliver the strategies that drive value for our customers and internal teams. Within Success Operations, the Strategic Execution team governs how the department operates — sequencing priorities, owning the planning cycle, and advising leadership.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department’s goals and priorities.
• Stay close to in-flight work across the department through relevant cross-team forums, ensuring prioritization and reporting reflect a complete picture.
• Recommend action, not just report it — surface cross-team dependencies, risks, and AI-maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Qualifications

• 3–5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment.
• A balance of relationship-building and analytical rigor: ability to build trusted relationships with and influence senior leaders, and turn quantitative measurement and qualitative intelligence into actionable insights.
• Track record of owning consequential decisions in ambiguous, fast-moving situations, and standing up new processes or capabilities.
• Proven ability to manage a heavy, competing workload with disciplined prioritization and intellectual honesty.
• Exceptional communication skills across formats — written, verbal, and executive-facing — with experience using tools such as Gainsight, Salesforce, and Tableau, and practical fluency in AI-enabled operations.

Skills

• Business Operations
• Change Management
• Consulting
• Cross-Functional Teamwork
• Operational Excellence
• Process Improvements
• Project Management
• Risk Management
• Strategic Planning
• Strategy Development

Pay

The expected salary range for this role is between $100,000 and $150,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

This position is also eligible for an annual performance bonus and long-term incentives.