Success Manager

Position Summary

As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of exceeding performance targets. Success in this role is defined by net member growth, revenue performance, physician satisfaction, and patient satisfaction, among other KPIs.

Key Responsibilities

• Build & Deepen Trusted Physician Relationships: Establish strong, credibility-based partnerships with physicians that serve as the foundation for long-term growth, retention, and performance improvement.
• Act as a Consultative Business Advisor: Influence physician decision-making by providing insight-driven guidance on growth strategy, pricing, utilization, and practice performance—without direct authority.
• Drive Measurable Practice Growth: Partner with physicians to develop and execute data-driven growth plans that improve membership, retention, and overall practice revenue.
• Provide VIP-Level Service: Own physician and staff inquiries end to end, delivering timely, high-touch support, problem resolution, and seamless connection to MDVIP resources.
• Lead Onboarding & Ongoing Expansion: Guide new affiliates through onboarding and first-year success plans while identifying and unlocking growth opportunities in established practices.
• Maintain Proactive, High-Impact Engagement: Execute a consistent cadence of in-person and virtual interactions tailored to practice performance and opportunity.
• Own Territory Performance & Outcomes: Manage a defined portfolio of practices with accountability for identifying risk, prioritizing engagement, and expanding relationships.
• Operate with Discipline & Accountability: Track activity and outcomes, prioritize high-impact efforts, and take full ownership of performance results across a territory.

Key Competencies

• Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
• Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
• Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
• Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
• Collaborative: Works well with others, values teamwork, and helps everyone succeed together.

Minimum Qualifications

• 3+ years of experience in sales, account management, operations, or revenue focused customer success
• Experience meeting and exceeding performance metrics or targets
• Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred
• Ability and willingness to travel regularly within assigned territory

Preferred Qualifications

• Experience managing complex, multi account portfolios
• Background in B2B, services, or subscription based growth environments
• Healthcare experience, especially primary care