Success Manager

About the Role

We're looking for an experienced Success Manager to join our remote team with availability from 9am-5pm EST. You will mainly be responsible for managing our “squads” and ensuring client success.

• Setting and managing client goals: Work with clients to identify and prioritize retention marketing goals and then develop and execute plans to achieve those goals.
• Communicating with clients: Be the primary point of contact for clients, and be responsible for managing weekly or bi-weekly meetings with them to discuss progress and address any concerns or issues.
• Developing and fulfilling data-driven retention marketing strategies for our clients: Work with the team to develop email marketing strategies, set up and optimize flow automations, and ensure alignment between the client and team.
• Leading the squad: Lead and support your squad by setting clear expectations, coaching team members, and managing performance through scorecards to drive accountability and results.
• Identifying and addressing issues: Anticipate and address any obstacles affecting client retention marketing efforts, collaborating with the team to develop and implement effective solutions.
• Creating unforgettable experiences: Strive to create positive, memorable experiences for clients, as great experiences drive growth while bad ones lead to churn.

We’re looking for ambitious self-starters who take initiative, solve problems, and are eager to learn and own challenges.

Requirements

• 3+ years of experience in strategic planning, email + SMS marketing, client services, and full-cycle campaign management, preferably in an agency setting.
• Proven experience in customer lifecycle management, email/SMS automation, or a related field.
• eCommerce/retail lifecycle experience, preferably across channels and verticals.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Experience with exceptional design standards, particularly in copywriting and quality control; a keen eye for detail is essential.
• Experience developing email marketing strategies and optimizing flow automations.
• Comfortable with Google Apps (Gmail, Drive, Calendar, etc.).
• Experience with Slack for effective team communication.
• Experience with project management tool ClickUp is highly preferred.
• Experience with CRMs like Omnisend, MailChimp, Active Campaign, Salesforce Marketing Cloud, HubSpot Marketing Hub, or Attentive is a plus.
• Strong understanding of Klaviyo, Shopify, and Zeplin.
• High emotional intelligence and strong communication skills.
• Strong attention to detail—retention marketing has many moving parts, and precision is critical.
• Excellent time management skills—ability to balance urgency with quality to deliver results fast.
• A creative thinker who embraces change while optimizing and refining systems to drive measurable results.
• Results-driven mindset—you take ownership of KPIs and consistently deliver wins.
• Client experience focus—great experiences drive growth; bad experiences lead to churn.
• Aligned with our values (see flowcandy.com/about-us).

We’re looking for “A-players” or candidates who strive to become one.

Benefits

• Work remotely from anywhere in the world with a reliable internet connection (must be available during USA EST hours).
• Competitive paid time off (PTO) with additional paid time off given every year.
• All U.S. holidays off (fully paid).
• Opportunity to have a direct impact on the future of a fast-growing, small company.
• Work with top eCommerce brands and exciting, fun brand styles (see flowcandy.com).
• Learn from the best with direct support from our team.
• Flexibility—work/life balance is important, and we support taking time off as needed.