Success Architect / Senior Success Architect

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Cloud Success team brings together customer support engineers, proactive monitoring, specialist product advisors and technical architects. Success Architects provide technical support, guide feature adoption, and assist with foundational architectural health checks.

Responsibilities

• Drive Customer Impact – Assess customer implementations and deliver recommendations on technical issues, feature adoption, and foundational solution design.
• Lead with Expertise – Provide reactive and proactive guidance on product best practices.
• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to customer stakeholders and managers.
• Innovate & Solve Problems – Identify and resolve common issues, and escalate complex architectural challenges to senior Success Architects.
• Execute Proven Strategies – Leverage and execute playbooks from Support, Guides, and the Architect team to meet customer needs.
• Build Strong Relationships – Collaborate with internal and external partners to foster connections that drive customer success, product improvement, and overall business growth.

Requirements

• Solution Design & Architecture: 3-5+ years of hands-on technical experience, strong knowledge of Salesforce products, integration principles, and best practices.
• Data Management & Integration: Proficient in data models, relationships, validation rules, and data governance best practices.
• Salesforce Development: Ability to read, understand, and debug APEX, Visualforce, and Lightning Web Components (LWC).
• System Integration & Extensibility: Understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures.

Qualifications

• Advanced Admin Certification (desired)
• Sales Cloud Consultant Certification
• Strong functional and configuration knowledge of Sales Cloud features, including opportunity/pipeline management, forecasting, email integration, and advanced capabilities such as Einstein Conversation Insights, Sales Engagement, and Sales Performance Management.
• Experience configuring and optimizing these features to meet business needs.
• Familiarity with industry- or vertical-specific solutions (preferred).

Skills

• Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and technical audiences.
• High proficiency in English.
• Strategic Thinking & Problem Solving: Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.

Benefits

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Pay

The typical base salary range for this position is $123,100 - $227,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Schedule

This role is office-flexible, and the expectation is to be in office a minimum of 3 days per week.