Substitute Support Specialist

About the role

We are a leading provider of full-service staffing and management programs for the K–12 educational market. We are currently seeking a Support Specialist to provide additional support to our Operations team and substitute staff within an assigned region. The ideal candidate for this role will have strong organizational and communication skills.

Responsibilities

• Serve as the first point of contact for employee questions and route inquiries to the appropriate departments.
• Prepare, organize, and maintain electronic and physical files, ensuring documents are accurate and up to date.
• Provide early-morning scheduling support to fill last-minute assignments.
• Assist with onboarding tasks such as preparing new-hire packets, collecting paperwork, and scheduling orientation sessions.
• Help plan and coordinate internal events, trainings, and team meetings.
• Assist with scheduling interviews and communicating with candidates for recruiting purposes.
• Other duties as assigned by Manager.

Requirements

• Strong organizational skills
• High attention to detail
• Proficient in Microsoft Office
• Must interact well with others
• Ability to prioritize and multi-task
• Ability to work in a fast-paced environment
• Ability to problem-solve
• Excellent communication skills, written skills, and interpersonal skills

Benefits

• Health insurance (medical, dental, vision)
• 401(k)
• PTO

About ESS & Employment Information

ESS specializes in placing qualified K–12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners nationwide, ESS supports over 5.5 million students each day. Since 2000, ESS has helped improve student achievement while providing meaningful opportunities for passionate educators through flexible schedules, comprehensive training, benefits, and ongoing professional development. Learn more at ESS.com.

Physical Requirements & Work Environment

Physical requirements may vary by assignment and location and may include sitting, standing, walking, and regular use of hands and arms. Close vision may be required for computer and detail-oriented work. Work is typically performed in a moderate-noise environment, such as an office or school setting.