Substance Use Facility Director

About the role

The Facility Director manages day-to-day operations at the facility level, assisting the Senior Regional Director in providing leadership, direction, and administration of facility operations. Ensures strategic and operational goals and objectives are established and attained in the context of quality and cost-effective service to clients.

Responsibilities

• Ensure regulatory compliance with federal and state standards as well as Cenikor policies and procedures.
• Manage staff and facility resources to ensure completion of strategic plan and goals.
• Ensure all staff support the full continuum of care, ensuring transitions between levels of care to support long-term recovery for clients.
• Develop and manage local Advisory Board and quarterly meetings.
• Cultivate relationships with new and existing supporters of Cenikor through scheduled meetings and events.
• Assist and participate in fundraising activities, including facility tours, public speaking engagements, special events, and donor recognition activities.
• Monitor program progress to ensure compliance with the strategic plan and suggest new policies and procedures to the AVP, Operations as needed.
• Gather information on activities for the monthly facility report and submit the report by the 5th business day of each month.
• Work cooperatively with the CFO, Finance and Accounting, and Business Manager to establish the annual budget for the facility each year. Submit the annual budget to the CFO, AVP, Operations, and the CEO for approval as scheduled. Approve expenditures within signing authority.
• Ensure that the facility QA committee meets monthly and email meeting minutes to the Corporate office by the 15th of each month.
• Assist the AVP, Operations in setting annual staff goals, managed and reported to Human Resources on a monthly basis. Prepare and present facility reports as requested.
• Uphold the core principles of Cenikor's culture and create a positive working environment for all team members. Work with the management team to ensure they uphold these principles for all team members.
• Communicate critical administration and operational problems or concerns to the AVP, Operations within 12 hours.
• Communicate concerns regarding capital expenditures, budgetary or financial matters, etc. within 12 hours to the AVP, Operations and CFO.
• Ensure that the client satisfaction survey is completed per the process and schedule, and submitted to the Facility Support Center by the deadline.
• Participate in weekly phone or in-person meetings with the AVP, Operations.
• Work with the Human Resource Department for staffing, training, employee relations issues, performance evaluations, and maintenance of personnel files, documentation, and licensure requirements for facility staff.
• Ensure completion of the Big 5 performance management tool for direct reports by the required deadlines and use of SMART goals to support annual performance and compensation review.
• Ensure that all employee disciplinary actions and complaints are documented in compliance with foundation policies and procedures, with the knowledge and assistance of the Human Resource Department and AVP, Operations, and following local, state, and federal laws.
• Report all client injuries to the CFO, Finance and Accounting within 24 hours and report all staff injuries to the AVP, Operations and Human Resource Department within 24 hours.
• Maintain strict confidentiality on all client and foundation matters and refer questionable issues to your supervisor.
• Perform additional duties as assigned and consistent with the exempt functions as defined in this job description.

Requirements

• Bachelor's degree required; Master's degree preferred.
• Two (2) years of facility administrator experience required.
• Five (5) years' experience working in substance use treatment services preferred.
• Valid Driver's License required; clinical licensure preferred.

Skills

• Strong leadership, negotiation, and conflict resolution skills.
• Capability of leading by established goals and objectives.
• Exemplary ethical and business standards.
• Self-starter with the ability to discern facts from opinion and remain objective when listening to conflicting opinions.
• Ability to listen to others' points of view.
• Ability to work successfully with a diverse group of people, drawing from the strengths that difference brings.
• Good verbal and written communication skills.
• Cost-effective in managing the full scope of the program.
• Follows a teamwork approach when managing staff and volunteers.
• Ability to consistently uphold the Core Principles of Cenikor's Culture with all team members:
  • Demonstrate mission of service to clients.
  • Positive, respectful communication with both staff and clients.
  • Demonstrate self-motivation and perseverance to achieve goals.
  • Role model appropriate, professional behaviors including appropriate client boundaries.
  • Work effectively as part of a team, helping to set up others for success.