Subrogation Claims Rep (I/II)

About the role

The Subrogation Representative is responsible for analyzing and conducting investigation of all assigned files for recovery and resolution of subrogation claims utilizing effective negotiation skills of liability and damage disputes. Hours: Monday to Friday 8:15AM- 4:30PM (Hours can vary depending on start time). This position requires you to work out of our West Trenton, NJ office. This role is hybrid working 3 days in office and 2 days from home once training is completed.

Responsibilities

• Receive and process subrogation claims, seeking recoveries from adverse parties and/or their insurance carriers.
• Thoroughly review, evaluate and investigate subrogation claims to obtain necessary information for prompt resolution.
• Negotiate subrogation claims and resolve liability and/or damage disputes for successful recoveries.
• Efficiently credit recovery checks and issue deductible payments to our insured.
• Professionally respond and communicate on all subrogation related issues.
• Provide excellent customer service to our policyholders.
• Claims are settled and negotiated based on company guidelines and applicable state negligence laws.
• Comply with department procedures and metrics.

Requirements

• Bachelor’s degree or customer service experience in a professional setting is required.
• Excellent verbal and communication skills.
• Requires strong oral and written communication skills.
• Technical aptitude, including working knowledge with Microsoft Office.
• Able to work in a fast-paced, high volume environment.
• Must be detail oriented, organized and possess strong time management skills.
• Multi-tasking, problem-solving and strong decision-making skills.
• Able to think critically, use resources and seek answers.
• Able to work remotely with excellent time management, self-discipline, and organizational skills.

Qualifications

• License to adjust claims in Texas or Connecticut is a plus.
• Knowledge of Claims or Personal Lines is a plus.

Benefits

• Salary is commensurate with experience and credentials.
• Pay Range: $51,121-$59,332.
• Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave.
• Employees may also be eligible for discretionary bonuses.