Subcontractor Coordinator

The Subcontractor Coordinator works with Optus subcontractors to complete contracts, negotiate pricing and ensure ample coverage for serviced markets. They will also assist with updating, reporting, and analyzing data related to vendors and service metrics. RESPONSIBILITIES: Make calls to qualify and solicit new subcontractorsCoordinate email and direct mail campaigns to recruit, qualify, and add subcontractorsManage the subcontractor agreement process, which includes negotiation of pricing, confirmation of technical skill sets, insurance verification, and agreement to defined Optus response timesPro-actively analyze current vendor database by geography and identify coverage weaknessesResponsible for loading and updating vendor information into internal systemsParticipate in the measurement and ranking of subcontractorsIdentify improvement opportunities and recommend changes to management Collect, review and analyze information in order to make sound recommendationsFind new ways to control costs, increase efficiency or improve customer serviceLeveraging data by creating reporting and analysis on CRM, call recording, call metrics, and other tools to provide information via dashboards, key performance, and trend indicatorsPresent analysis and recommendations to services leadership team and executive teamWhen necessary, partner with other internal teams to resolve vendor disputes, challenges and target specific skillsets for Optus footprint expansionModel appropriate behavior in regards to Optus’ Core Values and Code of Ethics Policies and supports Optus’ team approach to QualityOther duties or tasks as assigned by managementBachelor's degree (BA/BS) from four-year college or university; and two to three years related experience and/or training; or equivalent combination of education and experienceExtensive experience in Microsoft Word and Excel requiredExperience with Salesforce CRM preferredExcellent relationship management skills with the ability to work effectively with management and staff at all levelsProven results in negotiationMust be a self-starter who is able to work independently and communicate effectively to include both verbal and written communicationMust also possess strong analytical skills, the ability to multi-task and prioritize duties as well as time management skills to manage concurrent projects with overlapping deadlineStrong organizational and planning skills with a professional attitudePrefer experience in a progressive, technically geared work environment REQUIREMENTS: Bachelor's degree (BA/BS) from four-year college or university; and two to three years related experience and/or training; or equivalent combination of education and experienceExtensive experience in Microsoft Word and Excel requiredExperience with Salesforce CRM preferredExcellent relationship management skills with the ability to work effectively with management and staff at all levelsProven results in negotiationsMust be a self-starter who is able to work independently and communicate effectively to include both verbal and written communicationMust also possess strong analytical skills, the ability to multi-task and prioritize duties as well as time management skills to manage concurrent projects with overlapping deadlinesStrong organizational and planning skills with a professional attitudePrefer experience in a progressive, technically geared work environment WHO WE ARE: At Optus, we're the go-to experts for enterprise organizations looking to stay ahead in the tech world. For over 30 years, we've been helping companies make the most of their business technology, whether they're working in the office or from home. Our goal? To be the most trustworthy, most reliable, and most innovative IT services firm for companies across North America. We're all about finding the right technology solutions and services for our clients. Our team works closely with each company to understand what they need and create a plan that fits their goals. We're not tied to any one brand or partner, so we can always recommend the best tools for the job. Whether you're passionate about helping people, love working with technology, or have a knack for problem-solving, there's a place for you at Optus. We're looking for people who want to grow their skills, help businesses succeed, and help us create customers for life. WHAT WE OFFER: 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance PHYSICAL DEMANDS / WORKING CONDITIONS: Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs. periodically throughout the workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout the day. Ability to reach, bend, and twist continuously throughout the day. Ability to use hands and feet together for repetitive, coordinated motions. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers. “Equal Opportunity Employer”