Stylist (Sales Associate)

Core Accountabilities

• Deliver Results: Achieve personal sales and key performance goals.
  • Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
  • Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
  • Achieve store initiatives that support profitability and business objectives.
• Serve As a Stylist
  • Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalism, and customer engagement.
  • Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head-to-toe solutions that reflect their lifestyle and individual style.
  • Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
  • Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.
• Create Extraordinary Customer Experiences
  • Consistently uphold Cole Haan's values by putting the customer first, acting with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
  • Leverage fit expertise, product knowledge, and styling acumen to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
  • Build lasting customer relationships that drive loyalty, repeat business, and long-term brand advocacy through authentic engagement and follow-up.
• Support Store Operations
  • Adhere to company policies and procedures and notify management of any infractions.
  • Contribute positively to a collaborative, inclusive, and customer-focused team environment.
  • Follow all operational, loss prevention, health, and safety procedures.
  • Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
  • Support store operations through receiving & processing shipments and sales floor replenishment.
  • Execute all housekeeping tasks.

Requirements

• Part-Time Position
  • A customer-first mindset with an interest in style, versatility, and helping customers feel confident in their choices.
  • Demonstrated ability to build rapport and establish lasting customer relationships.
  • Curiosity, enthusiasm, and a desire to learn about customers' lifestyles, needs, and style preferences.
  • Ability to confidently provide style guidance, wardrobe-building recommendations, and support customers by thoughtfully addressing questions or objections.
  • Strong communications and interpersonal skills.
  • Ability to multitask in a fast-paced retail environment.
  • Flexible availability, including nights, weekends, and holidays as business needs require.
  • Ability to operate POS systems and perform basic retail operations.
  • Must be at least 16 years of age.
  • Have reliable transportation/demonstrate reliable attendance.
  • Accepts feedback for individual development and makes necessary performance corrections at the direction of store management.
• Physical Requirements
  • Ability to stand for extended periods and perform repetitive movements.
  • Ability to bend, reach, squat, climb ladders, and move throughout the sales floor.
  • Ability to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

State Specific Wage Information

• Rate of pay dependent upon candidates' relevant skills, experience, and location.
• Min. $15.00 - Mid. $17.00 Wage Info

Benefits

• PT Role-Sales Lead/Sales Assoc/Stock: Holiday pay, sick pay up to 80 hours in a plan year and employee discount.