Stylist (Bridgewater Commons)

Job Summary

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores.

About the role

You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them. You are a brand ambassador, eager to share your passion for gorjana with others. You curate memorable experiences for each guest, surprising and delighting them with our service standards. You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers. You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies. You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us. You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Customer Service

• Approach guests proactively in a warm and welcoming manner
• Demonstrate confidence in approaching guests
• Create memorable experiences for each guest
• Handle customer concerns in the moment
• Seek partnership to ensure customer satisfaction

Styling

• Wear gorjana jewelry to work each day
• Develop expertise in our collections and product offerings
• Guide guests through styling decisions
• Present curated styling choices to guests
• Highlight intentionality, versatility, and personalization to the customers' needs

Sales

• Leverage deep product knowledge and elevated, intentional language
• Drive meaningful connections and results
• Convert underpinned by authenticity
• Turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team
• Self-motivated and seek to better your personal performance and that of your team on a daily basis
• Take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills
• Champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor

Collaboration

• Contribute to our people-first approach
• Be positive, helpful, and respectful to others
• Exhibit a team player mentality
• Look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer
• Thrive off receiving feedback and use it as a tool for personal and professional growth

Operations

• Leverage technology (POS) to support daily store operations
• Maintain floor standards by following visual directives
• Restock and complete tasks in downtime to support store and sales readiness
• Assist with fulfilling Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI)
• Handle weekly cash deposits with precision
• Facilitate the weekly return of warranty items to the Warehouse
• Contact and utilize the appropriate business partners for resources and guidance as needed
• Conduct weekly cycle counts with an attention to detail
• Execute monthly floorset directives
• Submit floorset pictures to corporate for approval
• Contact and utilize the appropriate business partners for resources and guidance as needed

Job Requirements

• Love for the gorjana brand
• Meet minimum work age requirement
• Have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Ability to lift or move at least 50 lbs
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Legally authorized to work in the country in which the store is located
• Open or close the store

At gorjana, you can expect

• On-site training, development, and mentorship
• Internal growth opportunities and pathways to leadership
• Generous employee discount and Monthly Product Allowance
• Awesome company culture
• Competitive Wages & Performance-based increases
• Benefits: Medical, Vision, Dental and Life Insurance
• Paid Time Off
• 401K program, with employer match and matching program

Compensation

Hourly wage between $20-23

Commission, based on personal sales

Eligibility qualifiers may apply