Stylist

General Summary & Scope

The Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Stylist delivers quality professional services with an emphasis on the guest's total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards).

This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).

• Meet or exceed sales goal of $800 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.

• Demonstrate business acumen with understanding of business drivers and identified opportunities for growth.

• Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.

• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.

• Maintain prompt, regular attendance.

• Develop guest relationships through consultations and appropriate retail and service recommendations.

• Serve all guests, including walk-in guests, in a timely and efficient manner.

• Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.

• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.

• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and on the sales floor.

• Attend mandatory trainings and meetings to enable continuous professional development.

Job Qualifications

• Education: Cosmetology license

• Experience: Previous relevant salon experience is preferred.

• Skills: Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories. Proficiency with use of equipment and chemicals needed to perform technical work. Proficiency to demonstrate, recommend and sell pro hair care and makeup products. Developed communication skills. Ability to work independently and as part of a team. Ability to build and maintain strong customer relationships, and build clientele.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.

WORKING CONDITIONS

• Frequent mobility during shift
• Continuous lifting and/or moving up to 10 lbs. during shift
• Continuous stooping, kneeling, bending, reaching, twisting, and crouching during shift
• Continuous and/or frequent coordination and manipulation of objects during shift