Stylist (Allen)

About the role

As a stylist, you are a true gorjana ambassador, wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores, bringing brand awareness, product knowledge, and the art of layering to life through intentional customer service.

Responsibilities

• Customer Service:
  • Proactively approach guests in a warm and welcoming manner to enhance their day.
  • Act as a brand ambassador, eager to share your passion for gorjana with others.
  • Curate memorable experiences for each guest, surprising and delighting them with service standards.
  • Deliver exceptional customer experiences to build brand loyalty and lasting relationships.
  • Monitor customers at all times and hold keys to cash lines in accordance with best practices and loss prevention strategies.
  • Be solution-oriented, using available resources to handle customer concerns in the moment and seek partnership as needed to ensure customer satisfaction.
  • De-escalate or report customer service concerns or incidents as they occur, including submitting incident reports.
• Styling:
  • Wear gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards.
  • Develop expertise in collections and product offerings to guide guests through styling decisions.
  • Use tools and resources to educate customers on products and present curated styling choices highlighting intentionality, versatility, and personalization.
• Sales:
  • Leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
  • Focus on conversion underpinned by authenticity; create lasting experiences for customers and win as a team.
  • Be self-motivated and seek to improve personal performance and that of the team daily.
  • Own individual performance progress and utilize internal resources to develop sales skills.
  • Champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.
• Collaboration:
  • Contribute to a people-first approach by being positive, helpful, and respectful to others.
  • Exhibit a team player mentality and enjoy working with teammates toward common goals.
  • Look for opportunities to support your team, store leadership, or customers; initiative drives you.
  • Thrive on receiving feedback and use it for personal and professional growth.
  • Respect leadership direction as part of collective success.
• Operations:
  • Leverage technology (POS) to support daily store operations and pay close attention to timelines and updates related to systems.
  • Maintain floor standards by following visual directives and take pride in maintaining the store environment.
  • Take initiative to restock and complete tasks during downtime to support store and sales readiness.
  • Help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI) to ensure a smooth shopping experience.
  • Assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit the floor at the right time.
  • Be mindful of service standards and processes, keeping policies front of mind when servicing customers.
  • Take great care with team equipment and utilize best practices for handling and securing tech.
  • Open or close the store, which may require responsibility for store keys and alarm codes.
  • Assist with labeling or re-ticketing of items as needed.
  • Facilitate additional duties in the store or serve as a point-of-contact for Business Partners in the absence of a Manager.
  • Conduct weekly cycle counts with attention to detail to maintain inventory accuracy and support effective product allocations.
  • Execute monthly floorset directives that highlight new product launches and Southern California, timeless yet modern roots.
  • Submit floorset pictures to corporate for approval as requested.
  • Handle weekly cash deposits with precision, ensuring everything is counted, balanced, and deposited smoothly.
  • Facilitate the weekly return of warranty items to the Warehouse, preparing, documenting, and sending shipments on schedule.
  • Contact and utilize appropriate business partners for resources and guidance as needed.

Requirements

• Love for the gorjana brand.
• Must meet minimum work age requirement.
• Flexibility to work a variety of shifts, including evenings, weekends, or holidays as needed by the business.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Must be legally authorized to work in the country in which the store is located.
• Ability to open or close the store.

Benefits

• On-site training, development, and mentorship.
• Internal growth opportunities and pathways to leadership.
• Generous employee discount and monthly product allowance.
• Amazing company culture.
• Medical, vision, dental, and life insurance.
• Paid time off.
• 401K program with employer match and matching program.

Pay

• Hourly wage between $18–$21.
• Commission based on personal sales; eligibility qualifiers may apply.