Stylist (Ala Moana)

Job Summary

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service.

About the role

This is for our store at the Ala Moana Center! We are not hiring seasonally for this location.

Responsibilities

• Customer Service: Approach guests proactively in a warm and welcoming manner to help make a difference in their day. Share your passion for gorjana with others. Curate memorable experiences for each guest, surprising and delighting them with our service standards. Ensure the customer leaves fully satisfied with their experience in store with us. Handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us. Deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.
• Styling: Wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times. Develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products. Present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.
• Sales: Leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results. Conversion underpinned by authenticity is key - we don't force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team. Take pride in owning your individual performance progress and utilizing internal resources as a means to further develop your sales skills. Champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.
• Collaboration: Contribute to our people-first approach by being positive, helpful, and respectful to others. Exhibit a team player mentality and enjoy working with team mates towards a common goal. Pitch-in, whether it is to support your team, store leadership or the customer. Thrive off receiving feedback and use it as a tool for personal and professional growth. Respect the direction given by leadership is an important part of our collective success.
• Operations: Comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role. Maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment. Take initiative restocking and completing tasks in downtime to support store and sales readiness. Assist with fulfilling Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience. Handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly. Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. Contact and utilize the appropriate business partners for resources and guidance as needed. Conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio. Execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. Handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly. Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. Contact and utilize the appropriate business partners for resources and guidance as needed. Handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly. Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. Contact and utilize the appropriate business partners for resources and guidance as needed.

Requirements

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Able to lift or move at least 50 lbs
• Able to bend, squat, twist, and reach
• Able to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Able to open or close the store