Style Advisor

About the role

As Style Advisor you will bring your unique strengths to our Chicago Boutique helping us deliver an exceptional, personalized luxury shopping experience that reflects ZEGNA heritage and craftsmanship. You’ll work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand.

Responsibilities

• Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
• Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
• Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
• Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.
• Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs.
• Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience.
• Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns.
• Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services — and confidently translate this knowledge into clear benefits for the customer.
• Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
• Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.
• Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals.

Requirements

• 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
• Proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practices and customer relationship development.
• Recognized for your emotional intelligence and talent for building authentic, lasting connections with clients.
• Strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind.
• Excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.

Qualifications

• Passionate about luxury fashion and committed to excellence and authenticity.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.

Skills

• Exceptional interpersonal and communication skills.
• Ability to build and maintain strong relationships with clients.
• Proven ability to drive sales and customer engagement.
• Knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services.
• Proficiency in digital tools and CRM platforms.

Benefits

• Comprehensive benefits: medical, dental, and vision coverage, 401(k) with employer match, commuter benefits, and more.
• Paid time off: vacation and holidays, with accrual based on tenure and role level.

Pay

This role is a commission-based opportunity.

Schedule

Hours are flexible but require availability during core business hours.

Benefits

• Opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths.
• Access to premium materials, resources, and production partners.
• Creative autonomy and a supportive environment that rewards results.
• Opportunity to grow within a luxury, design-focused brand.

Zegna Offer

Naturally in Zegna means joining a world of excellence where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.