Study Director I/II – Scientific Project Management & Client Services

About the role

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

Responsibilities

• Serve as the key connection between our customers and laboratory teams, helping ensure testing is clearly understood, properly coordinated, scientifically sound, and completed in alignment with customer and regulatory requirements.
• Work closely with customers, laboratory teams, and internal partners to help ensure studies are clearly defined, properly executed, accurately documented, and completed on time.
• Translate customer requirements into clear direction for laboratory teams.
• Coordinate study activities from initiation through final reporting.
• Maintain regular communication with customers regarding study progress, updates, and questions.
• Review, interpret, analyze, and document study data and results.
• Ensure final reports accurately reflect testing data, results, and conclusions.
• Review raw data, calculations, statistics, controls, and study documentation for accuracy.
• Maintain sample and data traceability throughout testing.
• Ensure testing is conducted according to approved procedures and applicable requirements.
• Collaborate with laboratory analysts to ensure study requirements and testing expectations are understood.
• Identify, document, and help resolve unexpected circumstances, deviations, or quality events.
• Partner with Sales and other internal teams on testing requirements, quotes, and customer needs.
• Coordinate workflow and priorities to support customer expectations and study timelines.
• Contribute to continuous improvement of procedures, documentation, and laboratory processes.

Qualifications

• Strong Study Directors combine scientific understanding with communication, organization, and customer service.
• Experience in laboratory testing, life sciences, medical devices, pharmaceuticals, biotechnology, quality, regulated environments, technical customer service, or scientific project coordination.
• Experience in areas such as laboratory testing, equipment, and procedures, Good Documentation Practice (GDP), GLP, GMP, ISO, or other regulated quality environments.
• Data and report review, Critical thinking and problem-solving, Project and workflow coordination, Customer communication, Technical writing and documentation, Microsoft Office and laboratory information systems, Managing multiple priorities and deadlines.

Why Join Nelson Labs?

• Connect customer needs with laboratory execution.
• Work at the intersection of science, customer partnership, and project coordination.
• Support testing for the medical device and pharmaceutical industries.
• Expand beyond primarily bench-based work or enjoy customer interaction, technical problem-solving, and coordinating complex projects.
• Grow your career within a global life sciences organization.