Studio+ Tech Consulting - Microsoft Power Platform - Senior Manager Consultant - Location OPEN

Leadership & Technical Oversight

• Provide solution leadership for Microsoft Dynamics 365 Contact Center and Customer Service, shaping architecture standards, solution design approaches, and strategic technical decisions across client engagements and the broader practice.
• Act as a visible technical leader within the practice, advancing platform maturity, promoting best practices, and helping client-facing teams understand and confidently apply the Microsoft AI Business Applications platform.
• Mentor and coach delivery teams and client stakeholders, strengthening capabilities in enterprise-grade solution design, secure development, integration, automation, and responsible use of AI.

Solution Architecture & Innovation

• Lead the architecture and delivery of enterprise-scale solutions built on the Microsoft solutions (Copilot Studio, Dynamics 365 Contact Center and Customer Service), integrating Dataverse with Dynamics 365, Azure services, and external enterprise systems.
• Design customer- and employee-facing solutions that enable omnichannel customer service, digital self-service, case management, and workforce productivity in complex, high-volume environments.
• Apply emerging AI capabilities—including Microsoft Copilot Studio and Azure AI services—to design intelligent, adaptive solutions that enhance decision-making, automation, and customer experience.
• Embed Responsible AI and enterprise controls into solution architectures, addressing security, privacy, explainability, bias mitigation, auditability, and regulatory requirements.
• Develop reusable reference architectures, accelerators, and delivery assets to improve consistency, reduce time-to-value, and advance the technical maturity of the practice.
• Provide architectural oversight across multiple engagements, ensuring solutions meet enterprise standards for scalability, performance, security, integration, and long-term maintainability.

Client Engagement & Enablement

• Lead executive-level client engagements, including technical workshops, architecture sessions, and demonstrations that clearly articulate the value of Microsoft AI Business Applications and the Power Platform.
• Translate complex business and operating-model challenges into scalable, AI-enabled solutions, aligning technology decisions to measurable outcomes and long-term enterprise value.
• Advising clients on platform strategy, including licensing models, architectural trade-offs, cost and scalability considerations, and governance approaches such as Centers of Excellence and federated maker models.
• Guide clients through adoption and operationalization, establishing deployment patterns, lifecycle management practices, and enablement strategies that support sustained platform success.

Business Development & Strategic Advisory

• Manage Contact Center IP/Accelerators, shape and support pre-sales pursuits, designing and delivering compelling demonstrations, proofs-of-concept, and technical narratives that build client confidence in Microsoft AI Business Applications and the Power Platform.
• Contribute to commercial shaping, including proposal development, solution scoping, effort estimation, pricing input, and articulation of value and business cases for AI- and automation-enabled solutions.
• Identify and advise on opportunities for transformation, automation, and AI adoption within client organizations, connecting business strategy, operating-model change, and technology enablement.