Studio Operations and Communications Associate

About the role

The Studio Operations & Communications Associate supports the execution and coordination of Studio Operations systems and initiatives across Rowan studios. As a key partner to the Director of Retail Operations, this role helps translate operational priorities into organized, timely execution across studios and cross-functional teams. The Studio Operations & Communications Associate will manage day-to-day communications and tasking, support project coordination, maintain operational trackers and resources, and monitor completion and follow-up. The role will also support Visual Merchandising and other initiatives that require in-studio execution.

Responsibilities

• Manage day-to-day Yoobic administration and execution, including communications and tasking.
• Build, schedule and maintain missions and training courses.
• Monitor completion and follow up on outstanding studio tasking.
• Support operational communications and ensure studio-facing materials are accurate and delivered on schedule.
• Monitor studio compliance with established operational processes and identify recurring operational issues.
• Maintain SOPs, FAQs, job aids and other operational resources, ensuring documentation is current and appropriately versioned.
• Support continuous improvement by gathering and surfacing studio feedback and operational insights.
• Assist with studio implementation of VM updates including coordination, communication, execution and follow up.
• Travel to studios as needed to support VM execution, project launches and other operational initiatives.
• Maintain Asana projects, tasks, trackers, deadlines and dependencies.
• Track deliverables on operational projects and follow up with stakeholders to keep work moving forward.
• Support coordination of operational initiatives and escalate risks, delays or recurring issues to the Director of Retail Operations.

Requirements

• 2–4 years of experience in retail operations, field operations, project coordination, business operations or a related field.
• Experience supporting multi-location retail or service environments preferred.
• Strong organizational and project-management skills with exceptional attention to detail.
• Comfortable managing multiple projects and deadlines simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Google Workspace and project-management tools.
• Experience with Asana, Yoobic or similar workflow/communication platforms preferred.
• Comfortable working with spreadsheets, operational data and reporting.
• Ability to identify issues, prioritize work and escalate appropriately.
• Ability to work independently while partnering closely with cross-functional teams.

Benefits

• Medical/Dental/Vision Health Plans
• Long-term Disability
• Life Insurance
• 401k and Roth IRA Plans
• Paid Parental Leave
• Open PTO policy
• Employee discounts on our amazing products!

Pay

$68,000 - $72,000 a year