Studio Manager, South Beach

About the role

The Studio Manager at SoulCycle is a key position responsible for fostering the SoulCycle community and culture, managing the studio's operations, and leading the team to achieve business goals.

Responsibilities

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your team loves to come to work
• Build and foster relationships in your studio, with your instructors and local community
• Acknowledge your teams wins and show gratitude
• Develop holistic business plans that encompass ridership and retail goals
• Analyze and manage studio profit and loss statements
• Identify and execute opportunities with corporate partnerships and community impact
• Develop and execute new rider acquisition and retention plans alongside marketing partners
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
• Provide in the moment feedback and coaching to your team when necessary
• Oversee the onboarding, training and development of all new ASMs and part-time hires
• Identify and develop high potential employees
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Be open to, embrace and manage change within your studio and your team
• Confidently manage conflict in high pressure situations
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Proactively identify and address difficult situations

Qualifications

• Superior customer service and hospitality skills
• Highly organized with the ability to prioritize multiple tasks with tight deadlines
• Strong ability to communicate clearly with team members, clients, and senior management
• Ability to work flexible/non-traditional hours including weekends and some holidays
• Personal passion for fitness and/or the SoulCycle brand is required