STUDIO Golf Instructor

About the role

Overview: At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary: Reporting to the General Manager, the STUDIO Golf Instructor will provide world-class service by engaging with every customer and building lasting relationships. The instructor will be responsible for achieving KPIs, including lessons taught, booking percentage, and clinic participation, while proactively growing their business and maintaining a full schedule. Additionally, the instructor will organize clinics, develop custom lesson plans, and track student progress. The role includes maintaining operational standards in all assigned areas, promoting products and services, and utilizing technology to enhance lessons. A strong focus on customer engagement and operational excellence is essential for success in this role.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Responsible for achieving key performance indicators (KPIs), including lessons taught, booking percentage, and clinic participation.
• Provide Customers with golf lessons using technology including, but not limited to: Trackman, Sam Putt Lab, USchedule, and Microsoft Office.
• Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked.
• Organize and execute clinics and events to foster community engagement and skill development.
• Develop custom lesson plans tailored to address each player's unique needs and goals.
• Monitor students' improvement, provide constructive feedback, and adjust training methods as necessary.
• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive the Customer experience.
• Ensure all STUDIO area equipment and supplies are always maintained and operational.
• Maintain the STUDIO area in a clean, professional presentation at all times.
• Maintain in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and