Studio Experience Team Shift Leader

About the role

We are seeking a Studio Experience Shift Leader to join our team at our brand new Brickell location in Miami, FL. The Studio Experience Shift Leader is an energetic, outgoing, problem solving and organized individual with a passion for fitness and the Studio Three brand. This role is instrumental in providing an extraordinary experience for all guests by delivering consistent, exceptional customer service. This is the first smile you see walking in the door and the last face you see on the way out.

Founded in Chicago in 2015, Studio Three is a leading boutique fitness brand redefining the modern studio experience through strength, interval training, yoga, cycle and hot mat pilates. Built on the belief that fitness is about more than physical transformation, Studio Three creates spaces that foster connection, consistency and community. Known for best-in-class instructors, thoughtfully designed spaces and an elevated client experience, Studio Three has been recognized as ClassPass’ “Number One Studio in Chicago,” one of Crain’s Chicago Business’ “Top 100 Places to Work” and was featured in The Wall Street Journal as a wellness innovator. Today, Studio Three operates across Chicago, Austin and Miami, with continued expansion ahead including new locations in San Diego and Miami’s Brickell neighborhood.

Responsibilities

• Ensuring all members receive a high level of customer service throughout their visit.
• Working with studio management to complete all daily studio tasks and projects efficiently.
• Taking ownership of the club operations acting as manager on duty including opening, closing and staff management.
• Assist with training and coaching of new hires for all front and back of house team members.
• Possessing a high degree of knowledge of all products and services offered at Studios Three.
• Educating club members and guests on all Studio Three services and amenities available to them.
• Cultivating an inclusive and fun environment that strengthens the S3 Family and community.
• Ensuring all areas of the club including studios, locker rooms and common areas are clean and organized.
• Working within the company guidelines to ensure all departments are on brand and align with Studio Three’s aesthetic.
• Carrying out first timer & new member on-boarding processes.
• Partnering with the Studio Three instructors and providing support as needed to ensure a successful class check-in process.
• Maintaining a positive attitude and taking initiative.

Requirements

• Must be able to stand for long durations of time.
• Must have a current CPR Certification.
• Must be able to lift/carry a minimum of 30lbs.

Benefits

• Competitive salary, benefits, and industry leading commission and growth opportunities.
• Complimentary studio membership.
• Perks, discounts and incentives with retail, products and partnerships across all studios.